Customer Reviewsfor4 Over, LLC

The most unethical, company. Interested in profit over employee care & safety. Disgusted that I worked there for over 7 years.

Our company feels swindled by 4Over. I am deeply disappointed in the customer service and support I have NOT been receiving over several months. We pre-purchased print-jobs during one of their ******** and due to the system migration, our credits were not able to be transferred so were supposed to get a refund. The order was almost $900. They canceled only two of 8 jobs and we never saw the credit hit our card for the balance. I have been emailing between customer service and AR **** for several months and there has been no response. Called customer service and was told there is no process to escalate, and email is the ONLY way to resolve anything. I agree with some of the other reviews. Service seems to have taken a nosedive. Disappointing. We have used their services for years. Now, we are out of our window to dispute the charge with our bank. This is a major supplier integrity issue for us.

I work at a local *** store, and we use 4over a lot for a variety of different things. Recently I placed and order for a promo item that I had never ordered before. I created the artwork myself and sent it in. Soon after I got a discouraging email claiming my artwork was not formatted the appropriate way and they wouldn't be able to fulfill my order until it was fixed and resent in. I was unsure what exactly was wrong with my artwork, so I contacted them with my questions. I then received a phone call from a super nice gentleman by the name of ******* who helped me through the process to the best of his ability. I was almost at a loss and on the verge of just cancelling my order because I couldn't get my artwork to the correct format. ******* stuck through it with me and tried his best to help me through emails. I can't thank him enough for his time, patience and kindness. In the end I also learned something new and will be looking forward to placing my next order with 4over confidently.Magan

I am absolutely blown away with what is happening at 4OVER right now. I too have been a client for 15+ years. The latest thing, in addition to spotty, subpar quality out of their ********** plant is that now they've updated their website, I cannot log into the old one and have been waiting over a week for someone in their web support department to send me a link to reset my password, because apparently my old one doesn't work anymore. I have been sitting for over a week with time sensitive orders that I can't place because of this. Absolutely ridiculous. I would change suppliers in a heartbeat but most of what I do is technically reorders, so want to ensure my client's next order resembles their last... I am almost done dealing with these guys all together. There is no excuse for them to launch a website that isn't accessible to their clientele - especially after I spoke with a customer service rep last week who asked me to be patient because they're having problems switching everyone over. If this is the case, then why take down the old site and leave us all hanging?????

I'm not exaggerating when I say that 4over is literally the worst company I've ever dealt with period.Their products themselves aren't that bad, but the flawed production processes, deceitful turnaround times, and subsequent customer service dealings because of the latter mentioned issues do not warrant the semi-decent prices they charge for their semi-decent products.For the record, I placed an order worth $2,700 not counting shipping or taxes on July 24, 2023 (with their 2-4 day turnaround selected), and I've yet to receive it as of August 03, 2023. Getting ahold of an actual human there is akin to pulling teeth, and they are failing to give me an honest answer as to where my materials actually are or why it is so late. I've spent literal HOURS on-hold, both waiting for a representative to talk to me or with their online chat feature.So now I've got an extremely angry client waiting on their print materials, and the best 4over can do for me is offer a small credit towards a future purchase. And they STILL can't give me an accurate answer as to when I will receive my print order. Right now they're speculating that it will ship on August 08, 2023 TWO WEEKS AFTER I ORDERED IT. Not a whole lot of truth to that 2-4 day turnaround, huh 4over?And unfortunately this isn't the first time this has happened to me either, but I can officially say that I am finally done with them after this. It's not worth risking the happiness of my clients for their ineptitude.If you are considering 4over for your printing needs, I urge you to spend the slightly extra money and go somewhere else that treats their customers better. It will be much easier on you and your client's sanity in the long run. The fact that 4over doesn't allow user reviews on sites such as ****** or ******** is all you need to know, as it would look very similar to their rating through the BBB chock-full of horror stories from mistreated and lied-to customers.I only wish I could give zero stars.

Had a job that did not ship on the date published on the order on 4OVER's site. Tried multiple ways and times to get a resolution, NO SUCCESS. They just don't have the capability to handle any situation if the job falls outside the automated process!!! AND TO TOP IT ALL, THEY WILL NOT ANSWER, CALL BACK, RESPOND TO EMAIL EVER, and the **** IS NOT A HELP EITHER! I wish someone would post a better printer's referral in this chain so we can all benefit. SO LONG, 4OVER, IT IS SAD TO SEE IT GO DOWN THIS WAY AFTER READING ABOUT HOW IT ALL BEGAN YEARS AGO... And now the management does not care at all!

Worst customer service ever. It takes hours to get someone on the phone and when you finally do they just send an email to someone asking for clarification. You will never hear back and nothing gets resolved. It's embarrassing when you try to explain to your customer why you dont have any answers as to where the product is or why it hasn't shipped yet. I am on day 4 of trying to get an answer to a project that was due a week ago. I have wasted a total of 12 hours between the last 4 days trying to get answers and all I get is we will get back to you. Nobody ever calls or emails. This is a horribly managed company. They could be so successful if they had the right people. This is a top down problem and it shows.