Reviews

This profile includes reviews for Black Tux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Black Tux has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Black Tux

  14600 S Main St Gardena, CA 90248-1917

• 

  Black Tux

  2323 N Henderson Ave Dallas, TX 75206-8378

• 

  Black Tux

  1515 4th St # B Santa Monica, CA 90401-2310

Review Details

• Review fromChristopher V

  Date: 01/02/2025

  1 star
  The "Keep Your Tux" offer is completely misleading to the point of being a blatant scam. After renting your tux, you get an email with an offer: "Keep the things you love, and we'll apply what you've already paid to rent toward the price to buy the item(s) you'd like to keep." The email then has a list of the rented items, along with the "Buy it New" price and "Your Price." The clear implication is that the several hundred dollars you've already paid towards your rental will be deducted from "Your Price," but alas, no, the rental has already been mysteriously counted towards the price, with no transparency on how the rental is applied to each item you may want to keep. And the customer service is abysmal - emails that aren't responded to in a timely manner, and long waits on the phone to speak with people who barely speak English.

• Review fromRachel K

  Date: 09/19/2024

  1 star
  Do not rent from them! I have never experienced such unprofessional, unethical, and incompetent treatment from a company. My fiance went and got his tux fitted and ordered in July for our 9/14 wedding. The contract said we would get the tux ten days before our wedding. Eight days out, we never received any communication and called the hotline (you cannot call the actual stores). We were told they "didn't know why it wasn't sent but would be overnighted and it would arrive no later than the next two days." Two days comes and does, no tux. We call again and they said it was still not sent out and they don't know why but it would be overnighted again and be there Tuesday 9/10. Tuesday comes, no tux. Call again and they said, "we PROMISE it will arrive Wednesday, 9/11." I asked what happens now if it doesn't fit? They said it they will overnight new items if needed (sure). We get to Thursday 9/12 STILL NO TUX, lied to over and over again. ***** then "tries" to deliver to The Black Tux store but "no one was there to accept it." So on late Thursday evening, we had to go to the *************** to get it. Guess what? Two items don't fit. We went to Men's Warehouse who saved our wedding and got us a beautiful tux that day just in time for our Saturday 9/14 wedding. No bride or groom should EVER have to deal with this stress and being continuously gaslit and lied to. By the way, Men's Warehouse says this has started happening with Black Tux frequently and they get a lot of panicked brides and ******. Save yourself stress, go elsewhere.

  Black Tux

  Date: 09/25/2024

  Hi ******, 

  Thank you for providing your feedback and we're sorry to hear about the recent experience.

  We certainly understand the disappointment and the acknowledge the stress caused leading up to your big day. We take full responsibility for the mishap with the delivery and will pass the feedback along to the appropriate teams. 

  We're confirming our team issued a refund back to the credit card on file. Again, we sincerely apologize for the experience. 

  Best,
  The Black Tux 

• Review fromJeanne H

  Date: 03/30/2024

  1 star
  Horrible customer service! We sent a personal suit back by mistake. Realized our mistake and sent the rental suit back a few days later. We have been unable to get our personal suit back!! Yes, our mistake but we sent email and spoke with customer service several times. We also assured we would pay shipping to get our personal suit back! Just awful service

• Review fromNick P.

  Date: 09/15/2023

  5 stars
  Although the Black Tux is very pricey, the customer service is amazing. I spoke to a gentleman named **** and he was very kind and accommodating. I had a wonderful experience with connecting to him. He explained the policies, I explained our situation, and we worked it out in less than 5 minutes.

• Review fromRy A

  Date: 05/21/2023

  1 star
  Headline: $60 in fees for one day of shipping delay.A 48-hour turnaround post-event to pack and return the rented garment is unrealistic for people spending the next day with the bridal party and requiring a full day to travel home. It's just brazen disregard for customer experience, and clearly a means for the company to rake in additional revenue by gouging their customers for pure profit. To be clear, I understand and support a realistic late return fee to offset lost revenue on inventory they aren't able to rent, but more than 1/3 of the rental price is disgusting. I will endeavor to ensure no one that I know ever uses this service (if you can even call it that - their employees should be ashamed).