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Business Profile

Tree Services

Gutierrez and Sons Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company after being referred by a neighbor. This was my first time using this company. I was given a verbal quote of $2800 to cut down a dead pine tree and cactus. After job was completed and they were paid I went on their website to get their phone number because they didnt give me an invoice (for my records). While on their website I saw they offered 20% off for first time customers. I called and asked about my discount. I was told I had to mention I was a new customer when estimate was given. Well I didnt know about it then. And why is that the time? Is it to raise the estimate by 20% ?? This seems really shady to me. They also destroyed a $50 planter which they havent reimbursed me for. The man who gave me the estimate told me the area that needed to be cleared to prevent damage to items. This area was cleared and yet this planter was destroyed.Will all this being said I believe they owe me $610.00

Gutierrez and Sons Tree Service is NOT a BBB Accredited Business.

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