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Business Profile

Towing Company

Falcon Towing and Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed I called daily to let them know I was coming to retrieve my property I had been in the hospital and car was towed due to it being parked the day I went to get my property they have two lots the worker called on speaker stating I would be walking across the street to retrieve my property my phone listening to that call that was on speaker the *** said I can retrieve anything that's left if there's anything myself I then proceeded to go across the street and upon arrival I noticed things already missing my tools ******al property the *** told me that my door was open which they weren't when they told my vehicle I spoke with some manager who said he would try to get my stuff back and it's all a shady practice is there a way we can get their license revoked I can't explain better in detail as I'm not the first ****** who has went thru this I always see the driver at the coin machine every Friday with a bag of coins has he stealing out of cars how can we move forward again thanks I was and still homeless this has set me back and I don't what to do but report a business like this

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told by this business that after paying $1,133.24 I was entitled to a two-year warranty they never change the part that I paid for they just changed my serpentine belt and spring I never got a new pulley which I clearly paid for. In the picture you can see the difference between a new pulley and the pulley they said they replaced after all the run around I ended up buying my own pulley and doing the job myself because they kept denying me my warranty and the repair they did didn't even last three months.

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a repair done on my vehicle and paid $**** and after receiving the vehicle back my car was shaking. I told the mechanic and took the car back and they told me it would be another **** to fix the problem. My car was not shaking prior to me bringing it in. I ended up having to get a new car because I took my car to the dealership and they deemed it unsafe to drive. I tried to go through my job at AAA to file a dispute directly with them since I was referred to use their service. I also made a complaint however I never received the funds back from them. After taking my car to them I got a new car less that 1 week later.

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through *** roadside assistance Falcon called us to say they were being dispatched. The woman with Falcon was extremely **** and practice poor business and ********* ********* She claimed my husband ********** her which did not happen. She did this so she can deny us service. We were stuck on the road ************************************** for 3 hours waiting for help. We had to look for other help to transport us. I think the matter should be look into and review the calls and wait time. Thank you.

Falcon Towing and Auto Repair is NOT a BBB Accredited Business.

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