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Business Profile

Solar Energy Equipment Dealers

American Stream Solar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having trouble with the electric company. Someone came out and said it&#**;s my H3330323433**38373231H system that hasn&#**;t been working correctly. I called another number and I was told H3130****303235343532H Edge is taking care of the warranty. I would like to have my H3330323433**38373231H system fixed.

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a solar panel from American Stream Solar on 8/21/2020. I have tried for the last year to contact them by email and phone but no success of being able to talk with someone to repair my solar panel. Also, I have even reached out to the finance company to see if they could contact them but no success ther either. I have been paying ****** faithfully and on time and I have not been able to receive no reserve from the Solar panel. I cannot get in touch with anyone from this company to fix the issue with the panels.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a solar system installed in July 2020 paid $17,180 and system is not working tried e mailing three times no resolution tried calling no one picks up the call. I want this to be fixed or get my money back

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked to get my solar panels connected to the mysolaredge app that shows the status of my panels. I lost connection to it sometime in May of this year. I have been BEGGING American Stream Solar since not long after that to get me reconnected because I have no clue if one or more are damaged. I know some of them work, but there could be some that don't. I sent them all the pictures they asked for, I had my internet company connect an ethernet cord from the box to my router, but I am still unable to view the status. The company said they sent someone out, and I talked to them on the phone and he said that I needed approximately $1800 worth of parts to fix them, but that American Stream Solar has yet to pay for the parts. That was about 2 months ago, and still nothing. Also, when I tried reaching American Stream Solar recently, Their support team email I have is no longer active, and when you call all you can do is leave a voice mail. They have never returned my calls all through this period!. I'm telling everyone this so they know not to trust them with their "fantastic" lifetime warranty, because they don't follow through on their promises.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2021 we had a tornado in ********, ** this company was called because the solar panels were damaged someone came to the property at 9pm. We were unaware of the arrangement and the person didnt come the following day. The system hasnt been working properly since it was installed and numerous emails and calls were made.

  • Initial Complaint

    Date:11/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased solar panels from American Stream Solar. Worked good until we changed WIFI providers. Have not received solar credit through our electric company since November of 22. Have written letters and called the company. The only response I received was an invoice for two thousand dollars to fix the problem. I do not think this is a viable solution

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $1,000.00 to start the project on 9/29/22. We made an additional payment $7,350.00 on Deceember 28, 2022. We received the email on July 6, 2023 that the project was being canceled and a refund sent. We have never received the refund and each attempt to contact them has failed. We always get voicemail and calls have never been returned.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The panels have not worked correctly since we purchased them. They are currently out completely and have tried to contact *********************** but his phones are off been promised for someone to come and finally after 3 months a guy came but he could not get them to work

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried getting in touch by email and phone messages and no response. I have been trying for a week with no response My system has been down for over a week

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The support team at American Stream Solar is extremely unresponsive. It was bad in the beginning, but it has gotten so bad that they simply do not respond to any email despite multiple attempts. There's no longer any phone support. I have had multiple issues with my solar system:1) The system was no longer producing the output and I was incurring power bills from PG&E for up to $300 / month from April until July. 2) The inverter they had installed had a bad cell card.3) I was then sent an invoice by American Stream Solar for $576 to pay for the installation of a new inverter. 4) Ever since then my solaredge app was not updating with the latest production #s.

American Stream Solar, Inc. is NOT a BBB Accredited Business.

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