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Business Profile

Online Retailer

ArtNaturals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items from Art Naturals on May 1. Today is June 5 and I have not received my order. The worse part of it all is that there is no customer service available at all. I've sent several emails with no response. And no working phone number is available. How can this be??? How can they take peoples money and not send the products. This company should seriously be investigated. I will NEVER buy from Art Naturals again. Through their website or any other store they are sold. They stole my money

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days ago. I purchase two pkgs of 4 packs in each pkg of artnaturals hand sanitizing wipes from bealls for $15.00 each pkg. I simply had a question as to whether the 75 % alcohol wipes may be used to clean the home surfaces as they contain 75% alcohol.I called 4 times and each time, the phone disconnected after saying to hold on fir customer service. I live in another state!! Calling CA. 4 x to be disconnected. I tried a 2nd # and it said that # is not allocated? Then I emailed them.Again, nothing. What a disgraceful company. They are making money off of everyone & don't care about anyone.This is a poor way to do business.

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The diffuser I have has a warranty and I called customer service several times a the phone gets disconnected. I want a replacement under the valid warranty. I can't get through to Artnaturals after several attempts. I need it to be replaced. Health issues yes if I breathe the corrosion due to the damage of the diffuser.

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a freight brokerage and we moved 8 loads for the company Virgin Scent/Art Natural. They never paid for any of those loads. The open balance is of 7,848.93. All their phones goes to voicemail and they are not answering any emails too.

ArtNaturals is NOT a BBB Accredited Business.

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