Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th, 2025 I dropped off my vehicle at the dealership around 8:15 a.m. due to an issue with the engine light. Later, I was contacted with a diagnostic for the engine light issue, along with several other recommended services. Upon reviewing the invoice, it indicated that the Multi-Point Inspection was approved at no charge. We declined all recommended repairs.After declining, the service advisor informed us that we would need to pay $225 for the multi-point inspection, despite the invoice clearly stating it was at no cost. When questioned over the phone, the advisor admitted he made an error in the initial invoice and insisted the inspection should have been billed at $225. We were told we would not be given our car keys until we paid this amount.Upon receiving the final printed invoice, we noticed that the $225 charge was labeled as a "27-point inspection" under ******************* Repair, which we never authorized or agreed to. The dealership's own terms, listed under "Additional Terms and Conditions," state:"You will be charged no more than the estimated price approved by you. However, if we discover that different or additional repairs are necessary, you will be contacted for your advance approval of a revised estimate."At no point were we notified that a separate 27-point inspection would be performed, nor did we give advance approval for such a service. The physical invoice also indicated Customer hereby acknowledges receiving original estimate of $225, but we never received that original estimate. We only became aware of the $225 charge after declining the recommended services. We were pressured into paying it to retrieve our keys and vehicle.This experience felt misleading and coercive. We were charged for a service we did not authorize and were denied proper disclosure prior to payment. I am requesting a full refund for the $225 charge and a review of the dealership's billing practices to ensure transparency for future customers.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-1-25 Down payment -$2065.00 A Jeep, Wrangler 2018 JK I was sold a lemon - Despite getting a full diagnostic right before signing the deal. Yes, everytime I take it in they fix 1 issue and break something else!!!No, theres no advertising involved.

  Customer Answer

  Date: 04/07/2025

  My experience purchasing my 2018 Jeep Wrangler JK from Gardena Nissan. 

   

  I had taken my old Xterra to The Service Dept. at this Dealership. I had been going there faithfully for any service issues as my truck was a Nissan & I only believe in getting serviced by The Dealer of my vehicle. Id been going here for service 10 years or more! 

   

  Finally my truck was too expensive to fix. It was at this point that ***** suggested I speak with a sales *** there- *****. I did. After looking at their lot and Carsons lot, I saw The Wrangler a jeep Id wanted my entire life! 

   

   

  I was concerned about the mileage and made it clear I wouldnt secure the deal without a thorough Diagnostic of the vehicle. (I tried to go someplace off site but couldnt get an answer on the telephone from that jeep dealership to see about getting the diagnostic that same day.) So I went with the service station where the car was. I wanted to pay for it but ***** and her Manager ******** worked out a deal where I didnt pay for the diagnostic which I didnt want or trust but theyd already done it. 

   

  I was assured by the service mngr at ******* location that the vehicle had NO issues. He also gave me a paper printout copy of the complete diagnostic performed. I still have this now. 

  According to the official diagnostic paper, everything checked out well and the vehicle had nothing wrong and was ready for my purchase of it. 

   

  I proceeded to the dealership (Gardena) with my mom whod been with me all along, to secure the deal upon meeting ******** (The Sales Mngr.) he became offended that my mom didnt know the custom of his country and she went to shake his hand with her left hand and he was upset about this. Nevermind that we as Americans dont know the customs of ********** ! 

   

  After waiting as they ran my credit (which is always rated at Very Good) through way too many sources for approvalsome haggling back and forth re: pricing etc finally we come to an agreement on the final price. 

   

  I sign the 1st draft write up directly given to me by ********. Some time after this (this process took a LONG time!) My mom & I were taken into the finance guys office to sign the contract and all official paperwork. At this point ***** I think was what he went by states oh, we cant give you the price (you not only agreed to with ******** but signed on) because ******** forgot the correct sales tax amount for the city youre in I live in Gardena, same city as the dealership. This is clearly a scam tactic they use to get more money. 

   

  Not Honorable - At All!!!!!

   

  I agree to a slight increase but when he kept trying to add extras which Id already stated I wanted NONE I said no. At this point things got heated & I stood up ready to leave and abandon the entire deal because he was so insistent and wasnt respecting my Nos at all! Finally he stopped and I signed. 

   

  I recall upon signing when he gave it to me to review there was a phone number and email that was NOT correct I said to him- I dont know who this is, can you make sure it is corrected. He said, yes. I asked again before we left if this was corrected & he said it was. 

   

  I went to make my 1st payment early only to find I couldnt because my info was never corrected. I only got access by mailing in an official signed letter Id hand written myself! 

   

  As Im driving the jeep When I would try to take the key out, I feel the ignition switch sticking. I asked them to check it. They did and put some kind of oil in the switch to fix it, Id already advised them I tried that and it didnt work. 

   

  I had to take my jeep back a 2nd time - same issue and then they sent it out for ***air to the Long Beach Jeep dealership I had $13.00 in my center console area underneath the door area. When I got the vehicle back only $1.00 was left! 

   

  The ignition was fixed. I also asked if they could reset the odometer for the portion that reads - the miles per trip section, as it was really off and read crazy random numbers from high to low with no real rhyme or reason behind it. 

   

  **** said hed check that and thoroughly check the vehicle for any other issues, which Id asked him to do as I clearly couldnt check the initial free diagnostic that was done by ******. 

   

  On top of the money missing the odometer issue was never fixed. **** rambled off some excuse like oh they said this is common that it doesnt work correctly & with that it was never reset or fixed! Mind you this is not even a month into owning this! 

   

  Id also asked him to check the transmission as it seemed to drag when I drove it like it didnt wanna shift into gear. He claims they did. 

   

  As of today- 4-2-25 yesterday as I went to drive it home from being out of town the change oil light came on. Now I havent driven it enough for this to happen. This I know for sure.

   

  Not only that but, if Ive taken this in to be checked out SEVERAL times on top of the initial diagnostic that was supposedly done . Why hasnt anyone caught the fact that it needed an oil change?!? 

   

  This should be the most basic and one of the first things looked at when making sure a vehicle is in proper running condition. 

   

  Also, its worth noting that in the process of securing the deal ***** didnt leave out (me & my moms) side! She stayed ate lunch with us as my jeep was being fake diagnosed at the ****** location etc. 

   

  Once the deal was done and the issue of my phone number & email being incorrect came up she made an initial attempt to assist then simply stopped responding after a few texts that didnt solve the issue & I told her it wasnt resolved in my last text to her - only to never be responded to again! 

   

  As you can clearly see from all that Ive shared, my experience with Gardena Nissan was a true NIGHTMARE that is sadly ongoing. 

   

  In some way, I would like to be made whole for all of the trouble I have suffered as a result of doing business with them. I didnt and dont deserve any of this. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on the 7th of January and was given all the pertinent papers and gave $1000 down. I got a call a week later from the ***** Credit asking me for all my information. I thought that was strange since I gave all my information to the dealership. Then four days later the dealership is trying to contact me about bringing the car back and then I need to try and get a loan from somewhere else. Ive never heard of anything like that.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was in a accident my mom was driving and she told the police to take it to the police tow because it wasnt drive able so a few days later the finance department came told Los Angeles police tow it was a repossession which they made up my insurance adjuster is trying to locate the car and they are refusing to let them know where its located I pay my car note on time and I have full coverage they gave me the address where the car is at *************************************************************

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement They advertise a price for used car but upon calling Mousa the internet manager said we charge 2500$ extra dealer ad ons. I said this is misleading and illegal and he said yes but everyone does it.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had a dealer manufacture recall, so I contacted Gardena Nissan my closes dealer made contact over the phone they were real nice, took the car in for a recall. On Thursday 3/21/24 Drop off car at 730AM, heard back around 1130AM that they need it more time to continue with service, around 330PM heard back that my car was ready. I arrived at dealer was provided with what the car need and I decline further service. I get in my vehicle put they car in gear and notice that brakes are all they way in and car was not stopping had to open the door use my leg to stop car from rolling. I let the service advisor ****** know of the situation. He say the brakes are spongy looked for mechanic that did the work and he was gone for the day, to leave my car over night and he will deal with it tomorrow. Next day Friday 3/22/24 I did not hear from them all day until pass 2PM that the car is ready and that my master cylinder needs to be replaced. I told them that the card was working fine when I brought it and i had no complains when it was in my possession. Was advice to call Nissan and file a consumer affairs they provided me with a number. I called and file a complaint that same day 3/22/24 and was advice that I would be contacted the next business day, I heard back on Monday 3/25/24 that they had tried to reach me and was sent an email, I tried to call back and speak with the person dealing with the case no answer, called back every hour on that hour and didnt hear back left several voice mails and didnt get any response. Called the Nissan consumer affairs and was told that there is a fallow up call today 3/28/24 and that they cannot provide further information about the case since they are just a call center that take calls. Today 3/28/24 the Nissan consumer affair representative contacted me and said my car was out of warranty and they cannot do anything about my situation the dealer was independently owned. Contacted the dealer and they said that no one has called

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2020, I purchased a pre owned certified card from Gardena Nissan. On February 21, 2023 I took my car into ******************** to get some repair work done and they informed me that they couldn't do work on my car because it's saying my car was junked in ***** on 7/1/2019..i went to the dealer to found out more information about the situation I was informed that it was under new management. Hours later someone by the name of **** *************), informed me that it was nothing they could do about it. He say I should take it up with Enterprise Rental Car, because that's where they bought car from. I told him I didn't buy it from them I bought it from his company. He said he didn't have to help me and hung phone up. I've been trying to call him to discuss the situation more, but he's not answering my car.

• Initial Complaint

  Date:12/16/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Nissan from this establishment in 2021. I drove the car for 1 year and it was involved in a accident. Total loss, in which my personal insurance covered. When it comes to Gardena Nissan they are refusing to release the unused portion of the Gap insurance that I purchased. They have provided me no direction, hang up the phone in my face, or send my calls to voice-mail after not answering the phone. I would not recommend purchasing your brand new vehicle and gap insurance from Gardena Nissan.