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Business Profile

Lube Services

Hi Tek Lube N Tune

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** oil change ticket number ****** front underneath bumper cover was damage while driving on freeway hear a dragging sound coming from under my car notice zip ties was put to hold up front underneath bumper cover where clips go i was never told it was a issue nor did i give permission to zip tie anything on my car

    Business Response

    Date: 10/04/2023

    ***************** came 9/28/23 for a simple oil change at 9:10 am. Couple hours later ***************** brought in his vehicle claiming due to zip ties being placed on the bumper cover, the bumper cover fell down whilst driving.

    The bumper cover for his ****** vehicle is directly underneath the front of his car. I might also add this vehicle is very low to the ground, lower than most vehicles. **************, who worked on the vehicle, informed the customer that he never removed the bumper cover, as both the drainage plug for the oil and oil filter are in a position underneath the car that does NOT require any need to touch the bumper cover. ************** did in fact put a single zip-tie on the bottom left corner due to the fact the customer brought in the car with this corner flapping down, almost dragging on the floor.

    Video footage of the service shows technician was under vehicle for no more than 5 minutes. Which is not enough time to remove cover(which he didn't have to), remove plug, remove oil filter, and the put everything back, as well as use zip-ties for the whole cover(which takes longer than use screws). Why would he use zip-ties when the original screws are easier? Why remove the cover at all if he doesn't need to?

    When the customer returned to make a complaint, the bottom cover was not attached and the customer refused to show us the cover so we could inspect. I doubt one zip-tie in the corner would make it suddenly drop. Photo in complaint shows one zip-tie, not sure what happened to screws holding it in first place. 

     

Hi Tek Lube N Tune is NOT a BBB Accredited Business.

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