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Business Profile

Commercial Property Management

Weststar Property Management Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against WestStar Property Management regarding $567.39 in unresolved trash charges billed to me at ******************************************. Per the lease, trash service was included in rent and should not have been billed separately to tenants.I first raised this with the prior property manager, ***, in June 2024 and followed up with the current manager, Ms. ******** on January 31, 2025, including the lease and bills totaling $567.39. Despite this, the issue remains unresolved.I provided:- Monthly trash bills totaling $567.39 - A copy of the lease confirming trash was included To date, Ive received:- No reimbursement - No explanation or resolution - No meaningful response Additionally, during my tenancy, several tenants (including myself) experienced mold growth in bedroom closets. I submitted a maintenance request, but it was ignored. As a result, over $1,000 of my furniture was ruined and had to be discarded due to mold damage. This reflects ongoing neglect and poor property management.Given the unaddressed trash charges, repeated lack of response, and damage to my belongings from the mold issue, I am requesting a total reimbursement of $1,567.39:$567.39 for trash charges $1,000 for personal property loss due to mold This is a fair and reasonable resolution given the circumstances and WestStars failure to uphold their lease and basic tenant obligations.

  • Initial Complaint

    Date:04/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was rented a unit that had to gas leaks on ********************************* back in *********. I was told I could break the lease with no penalties by the manager during the pandemic. I was never given my deposit back and I was left with $2,600.00 balance on my credit report! I have been emailing and contacting the management for years as they have just ignored my emails and working to resolve this matter. This has stopped my ability to rent another place and I need this removed from my credit and my deposit.

    Business Response

    Date: 04/15/2025

    We have put in the request and are in the process of getting the past due balance removed from collections. We have comminated with ***** and informed him that this process would take some time. 

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email on 3/5/2025 from WestStar Property Management, **** Saying that I have unpaid charges due. I have no contract with this company and my landlord/property owner also knows nothing about it. I was informed it is a scam but am concerned that they have my personal information and are claiming I owe them money. I tried to call the phone number listed several times but could not get an answer. I want to make sure that this is resolved asap.

    Business Response

    Date: 03/22/2025

    Thalia,

    The building you live at, ************************************************************** was recently sold. WestStar Property Management is the new manager for the building. This is not a scam as you suggest. Perhaps the prior landlord is not aware of who the new management company is, but WestStar is now managing the property. You would have received a takeover notice and information on how to open your portal and make rent payments moving forward. I am happy to send an introduction email to your specific property manager in case you have any other questions. 

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Weststar property due to their continued failure to respond to my communications and their mishandling of my housing situation following an injury I sustained on their ************************* Feb 2024 I suffered a fall on the property by which resulted in injuries that required me to take time off work. As a result, I proactively communicated with the management company regarding a payment arrangement to address my rent obligations. I also submitted all requested documentation, including proof of injury, loss of income, and other supporting materials.Despite my repeated attempts to follow up I have been completely ignored. I have yet to receive any response, acknowledgment, or confirmation regarding my situation. Or confirmation if we can keep agreement for payment arrangement Instead, I continue to receive multiple three-day notices, creating undue stress and uncertainty about my housing stability. Furthermore, I have not received any updates regarding the status of my rental insurance claim or whether the management company has taken any action regarding my case.Given the lack of communication and the undue hardship caused by their negligence, I respectfully request that Allow me to vacate the unit without an eviction on my record, as my inability to meet my rent obligations is directly related to my injury on their property.Waive any remaining financial obligations or work with me to reach a fair resolution, given their failure to respond to my valid concerns and requests. agreed-upon payment arrangement.I have made every reasonable effort to engage in good faith due to the injuries I have been off work yet they have refused to communicate or acknowledge my requests. Their lack of response and continued issuance of eviction-related notices, despite the circumstances, is both unprofessional and unfair.I request the BBBs assistance in holding this company accountable and ensuring that my case is addressed promptly

    Customer Answer

    Date: 03/11/2025

    ***

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am leaving this review to warn potential renters about my terrible experience living at ****************, ***************** the beginning, management has been disorganized, unprofessional, and focused on squeezing every dollar out of tenants rather than maintaining a fair and livable environment. One of my biggest issues was with parking. I paid for a designated parking spot, but when a new tenant moved in, the management decided to paint their apartment number over mine effectively stealing the spot I had already paid for. I brought this up to management multiple times, and they refused to do anything to fix it. Its absolutely unacceptable that I was charged for a parking spot I wasnt even allowed to use because they prioritized new tenants over honoring existing agreements. Multiple neighbors in the building reported bed bug infestations, and management did next to nothing about it. Instead of taking immediate action, they either ignored complaints or downplayed the issue. This is a serious health and safety concern, and their lack of response shows how little they care about tenant well-being. After moving out, the apartment complex is now trying to hit me with a list of bogus charges. Theyre claiming I owe money for an AC unit, repainting, and other random expenses. Luckily, I took videos of the entire apartment before I left, showing that everything was in perfect condition. Despite this evidence, they are still trying to scam me into paying for unnecessary repairs that they likely already had budgeted for. This apartment complex is dishonest, mismanaged, and predatory in its practices. From taking away my paid parking spot to ignoring bed bug complaints and tacking on false charges upon move-out, its clear that they do not care about their tenantsonly about money. I strongly advise anyone looking for an apartment to stay far away from ************************** Youll save yourself a lot of stress, frustration, and unexpected costs.

    Business Response

    Date: 04/15/2025

    We are currently in the process of negotiating with this tenant at this time.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management has failed to refund my security deposit in the amount of $1,895. They stated they "mailed it to the address on file" but will not respond to what address is on file and has not provided a breakdown of the amount or any charges deducted. Move out date was 11/30/2024.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *****************************, I moved into Weststar Property in ********** in late 2023. 6 months into living in the apartment, yellow streaks of mildew on the walls and mold in the closet started to show up in the bedrooms. They sent someone out with bleach to put a "bandaid" on the problem but it wasn't fixed. Full on monster mold shown up in the bedrooms and parts of bathroom and kitchen cabinets. Damaging much of our personal property. WSP took a long time to respond to maintenance request until the mold became a health issue. They placed us into a hotel that had bed bugs and roaches there, they did not have any properties that matched the price or amenities of what we had. We eventually moved into another 2br apartment that cost double what we were paying. In the midst of all of this, the renters insurance that was provided by WSP has not given us a reimbursement for our loss of property. *********************************, our property manager has not been responsive at all the moment we moved into our current place. No response to our estimate of the reimbursement or any issues. The owner of the old apartment building has kept quiet too. I am looking for full reimbursement of the damages from the mold if the renters insurance that THEY PROVIDED, won't refund us. Weststar is terrible in communication and have not been helpful in the slightest.

    Business Response

    Date: 02/20/2025

    This resident has been transferred to another unit at another building we manage to rectify this issue.

  • Initial Complaint

    Date:01/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY NAME IS *********************************** I MOVED TO THIS ADDRESS ON 2/1/2019 I SIGN A RESIDENTIAL LEASE AGREEMENT ON MY LEASE I HAD TO GET RENTERS INSURANCE SO I PURCHESED INSURANCE THREW AAA ON THE DATE BEFORE I MOVED IN I TOLD THE ***** THAT I HAVE RENTERS INSURANCE THREW AAA BUT THEY KEEP ADDING IT TO MY RENT EACH MONTH THEY NEED TO RETURN THE MONEY THAT THEY TOOK EACH MONT FROM MY RENT. ALSO THEY TAKE OUT MONEY FOR TRASH AND WATER AND SHOW NO RECIPT FOR THOSE SERVICES IVE MADE THESE COMPLATS WITH NO ANSWERS FROM MANAGMENT. I WANT TO RESLOVE THIS PROBLEM WITH SOME ANSWERS.

    Business Response

    Date: 01/17/2024

    Per tenant lease agreement he has to provide proof of renters insurance and to pay RUBS.

    Customer Answer

    Date: 01/19/2024

     
    Complaint: 21072789

    I am rejecting this response because: i don't understand why they would call **************** and trash liability insurance when on the last other rent statments that was not the case they did not show are send any payment statements from west star from 2022 to 2023.Also this would not be a ****** if someone would have shown are explained to me about my complant. 

    Sincerely,***********************************

    ***********************************

    Business Response

    Date: 04/16/2025

    *********, please reach out to us directly so we can help resolve this issue for you. 

  • Initial Complaint

    Date:09/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a renter with WestStar for over 5 years. I was a great tenant, weststar was ok not the best but wasnt the worse propretry management. I had a domestic violence situation where i was forced to move out of state. I asked ********************************* to remove my ex from the lease as he was no longer a resident there and provided the requested police report. she never did INSTEAD *********************** and ********************************* ignored my many emails calls and voicemails for my safety. I continued to pay almost **** a month alone by myself. Now im out of state and get a collection notice for unpaid rent from ********* when she know my situation, 2 people are on the lease and she made me THE VICTIM OF DOMESTIC violence responsible. I EVEN CALLED THE AGENCY, who told me they are disputing because 2 people are in fact responsible. All in all to be a tenant for 5 years, and have your management company not protect you from Domestic violence then make you the SOLE RESPONSIBLE. WOW< also check this code out California Civil Code ****** allows survivors of domestic violence, sexual assault, human trafficking, stalking, elder abuse, and dependent adult abuse to end their leases early. This law empowers survivors to leave abusive situations while avoiding the usual penalties associated with breaking a lease.

    Business Response

    Date: 02/20/2025

    Please reach out to our office directly and we are willing to waive the remaining collection balance. 

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/17/2022 Received notice requiring renters insurance, an additional $14 will be billed through portal for those who do have or do not provide proof of renters insurance by Dec 1. -I uploaded my renters insurance as requested. -12/1/22 $14 charge appears on rental portal - contact ****/management; who tell me to send my insurance docs to ***************** -12/27/22 send proof to **************** and made sure policy was uploaded to rental portal. Inform **** at WestStar -12/30/22 ******** is still showing additional $14 contact ****, no response 1/3/23 - **** Responds, asking if I have sent proof of insurance to status@*****, I reply and tell her I have.... no response. *I have reached out to ****, my onsite manager ***, and general email for WestStar Properties and called multiple times but ALL of the voicemails are full weekly 2/1/23 Rental Portal for Feb still showing an additional charge of $14 for renters insurance. Have emailed and called relentlessly with no response. I have saved copies of emails and renters insurance req. I would like the $14 for December, January and February refunded, and future charges to be stopped as we have adequate renters insurance

Weststar Property Management Inc. is NOT a BBB Accredited Business.

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