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Business Profile

Dog Training

Dogtra

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

5

Average of 1 Customer Review

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Review Details

  • Ken B

    Date: 11/24/2022

    I purchased a ****s e-collar directly from Dogtra in January of 2021 and have had great experiences ever since. The ****s is the gold standard for all professionals and is built like a tank. My e-collar has had consistent exposure to sand, fresh water, salt water, rain, mud and snow...and it looks like it. The collar has performed consistently and flawlessly since day 1 . Until the vibration motor failed.I phoned Dogtra and my call was returned later that same day. I was given clear instructions what to return and how to return. The same day Dogtra received my e-collar I was notified and told they'd be back in touch. Within just a few days Dogtra phoned with the repair quote. Apparently water entered the receiver and damaged the vibration mechanism. Despite having recently replaced the battery, Dogtra thought it would be wise to replace the battery as well since it was exposed to water. In the end, the repair, parts, labor and shipping cost $100. In less than 2 weeks my e-collar was returned via **** Dogtra didn't just repair the vibration unit, they also REPLACED the entire e-collar casing with a NEW casing! My e-collar looks and functions as if brand new. There was no additional charge for the new casing. There are many e-collar companies but Dogtra is the only one I've known to go so far above and beyond for both customer service and repair. ********************** stands behind their products and provides exceptional service should the need arise. I'm very pleased with my decision to go with Dogtra because of the quality and reputation of their products as well as their customer service and repair. 5 stars is a no-brainer.

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