Business ProfileforFresno Veterinary & Emergency Center

I went into the Fresno Vet ER on Saturday February 4 with my cat who, I found out, was partially blocked. They quoted me $4500-5100 for them to keep him for 36 hours on a catheter to ensure they could get all the crystals out that were blocking him. I cried and I cried because I don’t have that kind of money laying around, but my animals mean everything to me. They told me to think about it and call other vets who could help me, but it was a Saturday and I obviously wasn’t going to be able to get him in anywhere until Monday MAYBE. I feel like they knew this and knew how vulnerable I was, and used that to their advantage. After about an hour of sobbing and making calls, a girl comes in to ask me a price that would work for me. I had no idea what my options were but I said “probably around $2500”. I could not pay that whatsoever so they told me to set up a care credit account. They said “we’ll see what we can do with your budget”. They come back about an hour later with an estimate of like… $2700-3500, said that’s the lowest they could get it. Fast forward a month or so after spending around $3000 on the procedure and checkups, he became FULLY blocked this time. I go back on Monday March 13 to be given my options. I told them I couldn’t possibly pay another $3000 to get him unblocked again and this is what the doctor tells me within 20 min of being there: “we can unblock him right now, it’ll take 5 minutes, an hour to come down from anesthesia, and you can take him home”. I asked how much it would be, he quoted me around $350-400. I was STUNNED. He unblocked my cat, I paid, made him an appt for a PU surgery and got him scheduled for that Friday. When I met with the doctor for the surgery (which was not at the ER, just vet office), she informed me that his urethra was so tight & so tiny, that he would’ve kept on getting blocked. ANOTHER thing the ER did not mention. They would’ve kept taking my money! I feel scammed by the ER & want to know if I can get my money back