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Find a Location

Heron Pointe Apartments has 1 locations, listed below.

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    Business ProfileforHeron Pointe Apartments

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5200 N Valentine Ave Ofc, Fresno, CA 93711-2654
    BBB File Opened:
    2/4/1997
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Cecily Esparza, Director
    Contact Information

    Principal

    • Ms. Cecily Esparza, Director

    Customer Contact

    • Ms. Cecily Esparza, Director

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On 10-03-23 I paid my rent online threw an application that was suggested by the property Heron Pointe apartments, my mother and I have been here for almost a year, and we never had an issue since we moved here but ever since we put in our notice to move. I feel like the Manager ************************* who claimed to be the general manager has been nasty and rude with me for no reason, so I paid the rent on time and I was told by the bank that someone from that office rejected it, I spoke with the manager she said I had to have proof that it was rejected because as far as she is concerned we probably didn't have enough money, so we went to the bank and had a paper printed out that we had enough money in our account to pay it as well as a screen shot of the payment receipt, she refused to look at the information and proof I had she continued to be nasty I told her I was not going to pay the 100 dollars late fee and she said fine that she will start the evection papers. which I think is really unfair cause we have had great rental history up until now.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shatonia W.

    1 star

    07/27/2022

    They approved me and sent me the funds that I needed to pay them. I paid the funds and then was told that I was not approved I asked for my phone's back they told me 45 to 60 days before they can return my turned my phones in the form of a check. It's one day for them to process my payment directly out of my bank account and I would like to have it back the same way that they received it I do not feel like I should wait 2 months to receive my money back for a mistake on their end.

    Heron Pointe Apartments Response

    07/28/2022

    Hello ********, I will make it my priority to assist you with this. Will you please respond with the date you applied and the apartment number for Heron Pointe in Fresno, CA? I was unable to locate your application under the name referenced, but with a few more details I can look into this immediately for you. Much appreciated, ****

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