Business ProfileforClub Pilates

For many months, I have had an interest in joining this Pilates studio. I signed up to participate in a trial class, but ended up not being able to attend. Since then I have been having back and forth text messages from staff there asking me about my goals and encouraging me to try it out. This encouragement for me to the point of signing up for a trial class several times, but still never making it into the studio. At the end of January 2022, I received a last minute text offering last chance to try Pilates unlimited classes for 20% off (their new year special). I saw their studio would be closing with in minutes, so I hastily called the studio for the last opportunity towards this discount. Speaking to a woman who answered the phone, she was willing to take my payment over the phone to lock in the deal so I wouldn’t lose this awesome price. She took my payment and stated we could review the policies the next morning if I come by the gym. Being that they were already closed for the evening, I quickly followed the verbalized steps to push I agree so the membership can be active. The next day I was not able to make it into their gym. I messaged them staying I don’t think it’s a good idea for me to move forward with membership because of all my times of trying to get to their gym but subconsciously finding excuses why I couldn’t. It was clear I wanted to cancel the contract, but I continued to receive encouragement to try and come. After a few weeks of never making it into the gym, I called them to cancel the membership and requested the return of my payment since I never went. To my surprise I was told contract details that I could not cancel anymore, and that the membership was for 3 mths No one went over the policies with me as promised. I was told they would not refund me, but would cancel the membership. I did not think that was fair so I submitted the dispute to my bank. I then was told my cancellation will be void though it was already processed a week ago.