Business ProfileforFresno Acura

On 12/04/22 my rear windshield cracked completely W/no external impact. I filed a claim w/my insurance & it was a $500 dollar deductible & they scheduled the service for today 12/05/22 to have it replaced. However, on 12/04/22 when I researched if this was a common issue due to safety reasons since I had my kid in the car when it happened; I came across several forums & complaints about the vehicle that I have Acura RDX 2020 and the rear windshield shattering with no external impact. There was even a video on YouTube showing a man just sitting in his 2020 Acura RDX & out of no where his windshield cracked. Upon further investigation, I came across a service bulletin from acura which is bulletin #22-014. It stated that the issue is a rear windshield breaking w/no external impact & that the possible cause is incorrect specification for the rear defroster grid. Which makes absolute sense since I had my rear defroster on. I then called Acura service this morning on 12/05/22 before my insurance windshield repair company came out to my home to fix my windshield and I spoke with ****** ******. I told him what the issue was and stated that my car wouldnt be covered since its not under normal warranty. I had informed him that I had extended warranty as well. ****** stated that I needed to email him pictures which I did, the VIN and mileage and I did that. He was aware that my repair company was coming out between 12-4pm and then decided to call me at 350 pm to tell me that he got the approval for the windshield repair. I informed him that he knew I needed answer earlier and that I would like a reimbursement on my deductible since ultimately it was approved by supposedly the extended warranty according to ******. He told me to call acura relations for reimbursement and acura relations is giving me the run around without getting me the proper information to obtain a reimbursement for my $500 deductible THAT I SHOULD NOT HAVE HAD TO PAY SINCE THIS IS A MANUFACTURE ISSUE!!!