ComplaintsforPiccadilly Inn Shaw
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Complaint Details
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Initial Complaint
08/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked a room here from July 28 to the 29tj 2021. I booked this because it has been so hot and I wanted to use the pool. I checked in at 5pm and attempted to get in the pool. It was full of children and they were being wild I got smacked with a beach ball etc. There were very few parents watching the kids and no hotel staff ever checked in to see the conditions there etc. I got out and went and got dinner and attempted to get back in close to 8pm an the same kids were there and even less adults and again at no time did hotel staff ever check in. The kids were doing cannon balls from the side and truly there was no enjoyment of the pool to be had. I got out again and went to my room where I called the front desk. It was 8 30 pm then and I spoke to ****. I explained the situation and said i was not staying the night as it was and how upset I was about the pool and I wanted a refund. She simply said no. And that was that. I have attempted to contact her since and she won't reply.Business response
09/09/2021
Attn: BBB **** ** **** *** ******* ** *****
Re: ID#********
To Whom It May Concern,
Hotel Piccadilly has reviewed the complaint from Ms. ********* ******* and decided not to issue a refund, Unfortunately, Ms. *******'s complaint regarding her experience at the swimming pool is not a valid reason for a refund. Ms. ******* made a reservation for a guest room which she occupied for at least 4 hours until a complaint was made. There is no way to determine whether Ms. ******* did in fact vacate her guest room after her complaint. Our hotel swimming pool is an amenity and free to use for all guests. We do not advertise "adult only" hours for the swimming pool and there are signs posted explaining that the swimming pool is unmonitored. Our Front Office manager did speak with Ms. ******* regarding her initial complaint and attempted to contact her twice afterwards to offer her complimentary use of our pool at a later date; however, we received no response from Ms. *******.
If you have any questions, please do not hesitate to contact us.
Sincerely, Piccadilly Hospitality LLC
**** ** ****** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.