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Business Profile

Health Savings Administrators

HealthComp, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Savings Administrators.

Complaints

This profile includes complaints for HealthComp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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HealthComp, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem with health comp is they want to charge you $20 to pay your payment online which I will not do. So I send my check in the mail on the 20th of every month so that I'm sure that it gets to ****** by the 1st of the next month. What happens is my check sits there for almost a whole month and then since they have not deposited my check they will put on my account that it is suspended! So this time I needed my medication prescription on the 1st I go into the pharmacy and to them it looks like I have no insurance. I spent a good two to three hours on the phone trying to clear this up they finally searched for my check and yes it had been sitting there since the 20th of last month but since it hasn't gone through my bank account yet has not cleared yet they put it as suspended! So my prescription wasn't covered and I was going to have to pay $115 opposed to $10 because they haven't deposited my check for my insurance! This is not the first time this has happened it happens at least five or six times a year. I want them to fix the problem! It's crazy ridiculous and you really can't talk to anybody in charge you spend hours on the phone and the only way they can get further is they email other people and I can see why because they don't want to hear how bad their company is!!

      Business Response

      Date: 07/16/2025

      We apologize for the delay and inconvenience.  Please accept this as our response.  

      Members have the option to make payments online, however the third party we contract with to allow us to do this, charges all members a 3% fee.  Since the members monthly premium is $783.33, her online fee would be $23.50.  Unfortunately this is not our policy, but the policy of the company we contracted with.  As with our company and other companies alike, we have automated systems internally to handle processes when it comes to physical checks received.  In this instance, we have a bot that handles loading checks into our system and a breakdown in this system occurred.  We do apologize and have since corrected the systems and process and contacted this particular members providers as to the situation.  All missing payments have also been noted to the account.  There should not be any further delay in the process if a physical check is received.  

      Thank you.



       

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get this bill paid by secondary insurance since October of 2024. I have made numerous calls to my insurance and Team Physicians of California regarding my emergency services on 5/12/2024. I was taken by ambulance to the emergency room due to a right knee dislocation. In the ambulance on the way to the hospital my knee slid back in place. I still had to be evaluated by the physician and have x-rays done. This was also done to look at the tendons and make sure there were no signs of DVT. I have a history of DVT with my first right knee dislocation in February of 2023. Healthcomp is refusing to pay the secondary balance of $10.41 since the physicians billing does not specify what knee dislocated however Healthcomp has paid secondary on all other claims for the emergency visit including the facility and x-rays for services on 5/12/2024. In August of 2024 I had to have total right knee reconstruction which they have also paid as secondary on all of those bills. It is clear this physicans bill is related to the right knee. Both my mother and I have made calls to the billing and Healthcomp to pay this claim. The providers billing is saying that they billed correctly since the doctor didn't have to reset the knee in the emergency room since it went into place on the way there. I should not have to pay a bill of any amount when it should be paid by my insurance.

      Business Response

      Date: 04/03/2025

      We are currently working on investing this claim and will get back to you as soon as possible.  Thank you.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been waiting since June of this year (2024) to be reimbursed for medical supplies. Information was faxed to correct number. Three follow up calls have been made, with promise of call back. As of yet NO ONE has called back. It is being stated that the claim is in process, but nothing has come and again NO return phone call. One employee was very rude, that was the call made on August 29th of this year. We are just looking to get the reimbursement we are due and move on,

      Business Response

      Date: 10/30/2024

      The claim has been processed for the **** reimbursement for Mr. ************* The reimbursement will be sent to the member and paid at $499.20.  They should receive the check within the next 10 business days.  Please let me know if there are further questions or concerns.

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HealthComp owes me reimbursement for services on: 8/16/23, 8/30/23, 9/6/23, 9/20/23 for $300 on each date of service. I had to call and was informed the claims were filed by the original representative incorrectly. I received a duplicate check then for a claim I was already paid out on. It's chaotic and representatives continue to file and tell me the information incorrectly.

      Business Response

      Date: 09/17/2024

      Upon review, many claims were submitted, and some were duplicates so the HealthComp employees were sending the claims *** to the claims department for review, when in fact they were already processed and paid on different claim numbers.


      A Supervisor from *************** called the member on Thursday, but there was no answer, so she emailed the member directly to see when a good time for her would be to connect with the member.  The member responded and stated Friday at 12:00 PM PST.  The Supervisor called the member twice on Friday, but the member did not answer. The Supervisor left a voicemail for the member.  She will continue to follow up with the member.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this medical insurance since 1/1/23, renewed in 1/1/24. I used it for a preventative, annual wellness visit on 6/28/24 which included routine screenings. I was contacted by the medical center telling me that HealthComp showed my status as not active. I cannot view my coverage on their website, but I can see that it is indeed active. I cannot speak to a person on the phone because it tells me the representatives are busy and then hangs up on me. I am pretty sure this company is a scam. I want the $635 that I paid out of pocket for my screenings refunded to me by the company IN FULL. And I want the premiums I paid for a health insurance that I cannot even use refunded to me from 1/1/23 to 9/1/24.

      Business Response

      Date: 08/20/2024

      To whom it may concern, Since receiving this BBB complaint alerting of this issue, we have reached out to the consumer, retrieved the information that they referenced and have sent this claim to be processed as urgent for review. The consumer was provided a direct telephone number to an Advocate if this issue continues to be a pain-point for this member. ******************** advised she did not need additional assistance and expressed being satisfied with the escalation provided today.

    • Initial Complaint

      Date:07/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen by a medical provider on 8/25/2023. They billed my insurance $625 of which my insurance allowed $288.60. Initially HealthComp sent the provider an Explanation of Benefits indicating that $288.60 was applied to my deductible. I paid $288.60 to the provider on 1/12/2024 and they wrote off the remaining $336.40. While researching another bill that I had received from the same provider, a care adviser noted that I had already met my deductible for 2023 and should not have had to pay an additional $288.60. The care adviser spoke with HealthComp on 1/19/2024. They were advised that HealthComp made a payment in the amount of $288.60 on 10/31/2023 (check # ********) and that I did not owe anything. HealthComp provided an Explanation of Benefits dated 10/4/2023 which indicated that they paid the full allowed amount of $288.60. The provider has no record of receiving this payment from HealthComp. For over 6 months, we have been requesting that HealthComp issue check tracers to determine whether the check has been cashed and still do not have an answer. HealthComp often tries to place the blame on Anthem but my insurance card clearly states ***************** and Blue Shield provides administrative claims payment services only and does not assume any financial risk or obligation with respect to claims. I have no way of contacting Anthem as my card only provides the contact number for HealthComp. It seems that HealthComp only serves to provide barriers to care and additional administrative costs.

      Business Response

      Date: 07/30/2024

      After researching previous communications with this member: we see that we had inquiries from this member regarding a Hearing Aid claim that we had not received from her provider. We had asked this claim to be submitted by the provider. After several inquiries, our ************** representative advised to send a receipt of payment for reimbursement of this claim. We received an attachment and expedited it to the claims department, where a clearer version was requested from the member as the details of the receipt could not be determined. We retrieved no further inquiries. I have escalated this outreach, and a **************s representative will be reaching back out to see if we can further assist this member. 

      Customer Answer

      Date: 08/02/2024

       I am rejecting this response because:

      This response has nothing to do with my original inquiry. It appears that HealthComp is getting so many BBB complaints that they are getting them mixed up. Please review and respond to my original inquiry. 

      Business Response

      Date: 08/06/2024

      Good Morning, 

      I apologize for any inconvenience you are experiencing as a result of this claim. Since receiving word that this has still not been resolved, several outreaches have been made to the pricing carrier, the provider, and the contact information provided here for the member to a find proper resolution. This claim has been adjusted, and payment reissued to the provider on file. The provider will be responsible for any reimbursements the member has paid. An advocate has been assigned on behalf of this member who has been attempting outreach to update the member with this information. If there are continuous questions or concerns regarding this issue, the member should reach out to the ****** Services line on the back of their ID Card and reference this issue so we can connect you with your Advocate assigned. Thank you.    

    • Initial Complaint

      Date:07/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we call healthcomp 2023 before purchasing a hearing aid the dumb person said my husband is eligible for hearing aid which we found out he is not and she sent the wrong clinic to purchase the hearing aid also we shoudl just not purchase if she said my spouse is not eligible we tried to reimburse but i think it is denied what a scam

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,This complaint is in regards to account **********, I have reasonnable doubts that health comp is not a real (legit) company. They might be scammers. The company I work for signed us up to receive our FSA benefits from them, *** since then, I have not **** able to receive one single reimbursement from them. I never received one single reimbursement from them,even though they keep saying they sent a payment. Could you please look into it for me (us)

      Business Response

      Date: 04/30/2024

      Confirming that we are aware of the complaint and have taken action to reconcile. Thank you.

      Customer Answer

      Date: 04/30/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/29/2024: ************** @ Scripps Orthopedic prescribed post-operative physical therapy for my son's knee surgery. I chose the same physical therapy group that he used from October 2023-December 2023.Scripps authorization team contacted HealthComp. HealthComp told them that Rancho PT is not contracted. However, I confirmed Rancho PT is contracted via a live chat with HealthComp.3/7/2024: I spent 2 hours on the phone with HealthComp. Finally someone discovered the original mistake from HealthComp. She assured me she would contact ****************** office and a supervisor would contact me from HealthComp.3/8/2024: HealthComp supervisor called with no information or knowledge of the issue. He told me he would call me back after he familiarized himself with the notes taken from my phone call.I have not received any notification of authorization or a second phone call from HealthComp. My son's surgery is 3/13 with PT prescribed one week post op (3/20). I can't make any appointments until RanchoPT receives authorization.

      Business Response

      Date: 03/18/2024

      A Supervisor called the number and left a voice message. As a follow-up, they sent an email response to the member. The email included the provider for the procedure as well as the PT office listed on the roster using the names and TINs that were given during the calls. 

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HealthComp is very unresponsive to phone calls and is not transparent with coverage. I have been on 'hold' over over 1 hour now trying to find out my coverage, but no one picks up the phone. Also, coverage info is not available in the customer portal. I have a procedure upcoming this week, and I am not able to find out the coverage on it.Extremely dissatisfied as there is no way to speak to anyone or find out anything.

      Business Response

      Date: 02/29/2024

      The member has been contacted and assisted by one of our Team Leads. The member did not need additional assistance at the end of the call.

      Customer Answer

      Date: 03/01/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    HealthComp, Inc. is NOT a BBB Accredited Business.

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