Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromVICTOR U
Date: 05/02/2024
5 starsI just wanted to take a moment and say thank you to Central Valley Overhead Doors. I have done business with them a few times over the years. Sometimes things occur but it is the way the company responds to the issue that makes the difference. Sometimes it is just one person who saves the reputation of the company and makes me willing to continue to do business with them. Not this time. This time it was a team of people. I have never had an issue arise and the whole team was on 1 page and all willing to make a solution happen. *****, the service tech who initially came out was friendly, knowledgeable, and truly cared about getting things resolved. In good faith and ethically speaking he would not charge me since the issue was not able to be resolved. ******, the guy who called me later in the day to let me know what the company decision was. He was friendly, calm, and reassuring. He had a game plan and laid it out for me. *****, a guy I have done business with before. The behind-the-scenes manager and the guy who could have made this event turn out differently. I thank him for taking care of the client. Lastly, ****, the final tech who came out and was able to install and program what he could. He was friendly, professional, and kind. They all took their time, looked for solutions and tried to resolve an issue. I do not know who the owner is, but they say that the atmosphere and tone of a company starts from the top. Well owner you are either doing something right, or you are just extremely lucky to be blessed with so many wonderful people in one place. The actions of your employees will certainly give me loyalty to you and your company for future doors and service and I will tell everybody that asks me if I know someone, I will say I do. I highly recommend this company and just wanted to say thank you for taking care of my situation.
Central Valley Overhead Door Inc
Date: 05/09/2024
Thank you so much for taking the time to give us such a kind review. We really appreciate amazing customers like you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.