Business ProfileforRoyal Furniture

Purchased a CUSTOM sectional sofa from this store. ********* assisted me on the order, specifications, measurements etc. Upon delivery, I received a 3 seater couch. I confirmed with the delivery driver that this was not what I ordered. He said to call the store. So I do. They were of ZERO assistance and said I had to call back and speak with the sales person and they were off for the next 2 days. I call back later in the day and tell them, just come and pick up the sofa, whomever answers the phone says that the manager will call me back the following day. Thursday, no call. So I call again Friday, speak with *********, he was of little to no help. He stated that the price he gave was for a floor model couch, I asked, if you were selling a floor model then why would I be able to customize a sofa. After he argued with me, telling me I only ordered the 3 seater sofa, which is NOT a floor model so I wouldn't have been able to see that in the first place. He just kept talking in circles, gas lighting me into trying to get me to think I ordered a couch that I didn't. From there he said they would pick it up, but that there would be a restocking fee and he would call Monday regarding pick. Fast forward to today, I get a call saying his manager looked at the computer cameras and we weren't looking at sectionals. This has NOTHING to do with me. I was on the other side of the counter, I can't see what he is doing on a computer. This is an unethical business that preys on women shopping alone. They need to fix their mistake or I will take legal action.