Business ProfileforQuality Furniture N Home Design, Inc.

On January 12th, ****, I visited the store to explore furniture options. While completing a credit application with the saleswoman, *****, I provided accurate information about my current unemployed status. Shockingly, ***** inaccurately listed my previous employer as my current one and added details I did not provide, leading to loan offers based on misrepresented information.Subsequently, I signed a sales order with the understanding that I could deliberate with my spouse before committing. To my surprise, I received an unsigned order, and on the same day, an unauthorized credit card was issued and charged without my consent.Despite our decision not to proceed with the furniture, a credit card was issued without consent, causing a setback to my credit. Requests for essential documentation, including the original signed sales purchase order and credit application, were met with evasive and contradictory responses from ***** and another employee on January 19th, ****. They affirmed, on record, the absence of any records pertaining to my credit application and explicitly decided to withhold copies of the signed original sales order.I am deeply troubled by these actions, which not only seem to violate ethical standards but also raise serious concerns about compliance with consumer protection regulations. I seek your assistance in thoroughly investigating this matter and implementing corrective actions to address the unauthorized credit card issuance, intentional inaccuracies in my credit application, and the deliberate withholding of essential documentation. This issue extends beyond a personal grievance; it has broader implications for the well-being of our community. Practices like these erode the trust and integrity our community deserves. I bring this matter to your attention, urging your office to conduct a comprehensive investigation and take appropriate measures against these potentially exploitative practices.