Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week I received 2 different subscriptions in my deceased Father's name who passed away 3 years ago.
  
  I called Food and Wine, one of the subscriptions received and they said that SUBCO started a new subscription as of July 2025 for my father. Again, my Dad has been deceased now for 3 years. They were unable to provide me with any information, other than that this subscription was made through a 3rd party vendor, named SUBCO and provided me with their telephone number 1-800-258-3350.
  
  I called SUBCO after an extensively long hold time, only to hung up by the customer service representative as she wanted my personal information rather than the subscription information that was on the clear plastic wrap in which the subscription was received in.
  
  This is obviously a scam. The subscription was made under my deceased father's name of Danton Bos. Any help would be greatly appreciated. Thank you.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using a website called pinchme, but no longer had an option to opt out of receiving physical magazines. Now I receive countless unwanted magazines. Please cancel my subscriptions, I do not want any of these magazines.

  

  Business Response

  Date: 08/28/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by *** **. We offer our sincere apologies to Anh  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Anh  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Anh  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Anh will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 08/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** **
  
   
  

• Initial Complaint

  Date:08/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a *********************** magazine in the mail today (8/25/25) with my husband's name and address (*** ********). Neither he nor I have ever ordered or purchased this magazine. I called *********************** and they said it was ordered through a 3rd party company called SubCo. As a result, they could not cancel it but could stop delivery. I requested they stop delivery immediately. They provided Subco's phone number as ************, and advised me to call them to cancel. I did an online search of this company and read many complaints about unsolicited magazines being sent out by them, followed by bills for the magazine, followed by threats to send to collections. I called Subco's phone number and let it ring for several minutes, but of course, no one answered. So I called our local BBB, who advised me to file this complaint. I do not want ANY magazines from Subco or thier affiliates. I want ANY and ALL subscriptions they have initiated to be cancelled immediately. We will not be paying for any magazines as we did not order any magazines. Thank you.

  

  Business Response

  Date: 08/26/2025

  Dear Better Business Bureau,
  
  This is in response to Complaint Case ********, filed by **** ********. We sincerely apologize for any inconvenience regarding the magazine delivery. We trust this response provides clarity and resolution.
  
  Subco is a magazine clearinghouse that processes subscriptions to publishers on behalf of third-party agencies. We do not sell magazines, solicit sales, or handle billing. Our role is to process cancellations, address changes, and assist subscribers in identifying the originating third party.
  
  In this case, the magazines were part of a promotional offer from *****, a company that partners with brands and e-commerce sites to provide perks. No charges are associated, subscriptions will not auto-renew, and only a shipping address is required.
  
  Our records show the promotion originated from Ads Next Generation:
  
  Email: ************************************
  
  Website: ***********************
  
  Facebook: ************************************
  
  Upon receipt of this complaint, we cancelled the magazines (Cancellation Confirmation #*******). Please note, **** *** still receive a few more issues as labels are printed months in advance. We have also added the mailing address to our internal Do Not Mail list to prevent future mailings.
  
  Should **** have further questions, we encourage them to contact us directly.
  
  We are available MondayThursday, 7am4pm PST, and Friday, 7am11am PST.
  
  Best ************************************************ Management
  ************
  **************************************************************

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ********************* in mail today. I never subscribed to this magazine as it is intended for younger people. I called Cosmopoltan CS and they said they removed me from subscription list but I needed to call 3rd party SUBCO. It seems this company has submitted unsolicited subscription in the past! So far, I have not been billed and Cosmopolitan CS said I shouldnt be billed

  

  Business Response

  Date: 08/12/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******* *******. We offer our sincere apologies to Barbara  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with ***** ******.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ******* will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop sending me magazines I didnt sign up for.

  

  Business Response

  Date: 08/07/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **** ******. We offer our sincere apologies to Kara  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure Kara  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  This order was part of an offer with ***********.
  
  If you would like to Opt-Out of magazines on future ******* offers you will need to:
  
  1. Click the Change Selection button
  
  2. Uncheck the box where it says "Yes, please opt me in!"
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Kara  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Kara  will contact us directly should they have any additional questions or concerns.
  
  Subco ************* Management
  ************
  **************************************************************
  

  Customer Answer

  Date: 08/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***** ******** and I want to report Subco for someone ordering a magazine subscription without my knowledge. I tried to call subco and no answer. I called the magazine ** and they stop my subscription but said it was ordered through a third party. I need this unknown subscription stopped so I am not charged. I no longer want to receive any type of subscriptions. Thank you

  

  Business Response

  Date: 07/29/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** ********. We offer our sincere apologies to ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was an offer from Ads Next Generation.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope ***** will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been receiving magazine subscriptions in my mail that I did not sign up for and do not want. Please stop sending them to ***** address is: ******************************************* *********** account number: **********

  

  Business Response

  Date: 07/28/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** *****. We offer our sincere apologies to Amie  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Amie  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PINCHME
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Amie  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Amie  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm receiving magazines I did not request. Such a waste of mail.

  

  Business Response

  Date: 07/22/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies to Rosemary for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Rosemary is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Rosemary will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving People magazines at my home address that I did not subscribe to. When I tried to cancel I was told the order was complimentary and placed through SUBCO and they would need to get contacted for the cancellation. I dont have any subscriptions and am concerned how they got my information.

  

  Business Response

  Date: 06/26/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by Ms. ***** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  We would also like to clarify that Subco did not process an order for PEOPLE magazine, which was mentioned in the complaint. However, we did process a digital subscription to Travel + Leisure, which has been successfully cancelled.
  
  Magazine(s) are being sent as a Promotional Offer. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. There was no charge for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  Best ************************************************ Management
  ************
  **************************************************************

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines at my home address that I did not subscribe to When I tried to cancel I was told the order was placed through SUBCO and they would need to get contacted for the cancellation I have tried to call and they dont respond and their website is not functioning at the moment

  

  Business Response

  Date: 06/18/2025

  Dear Better Business Bureau,
  
  We are responding to Complaint Case #******** submitted by ******* ********. We sincerely regret any inconvenience caused and hope this response provides clarity and resolution.
  
  Please note, our office does not handle billing or payment processing. Publishers often refer recipients to us for assistance with cancellations, address changes, and identifying the origin of third-party orders.
  
  Prior to receiving this complaint, our team had already communicated with Ms. ******** via email regarding her concerns. A copy of that correspondence is attached for reference.
  
  The magazine(s) in question were sent at no cost as part of a promotional offer included with a purchase made through ***** ******. This offer was fulfilled by *****, a company that collaborates with various retailers and magazine publishers to provide complimentary perks. These subscriptions are of no charge, do not auto-renew, and require only a shipping addressno billing information is ever collected.
  
  As of June 18, 2025, the subscription has been canceled (Confirmation #*******). We have also notified bPerx so they may update their records accordingly. Due to publisher lead times, a few additional issues may still be delivered before mailings cease entirely.
  
  To prevent any future mailings, Ms. ********* name and address have been added to our internal Do Not Mail list.
  
  We also reviewed our records and found no active subscriptions under her name for AllRecipes, Cond Nast Traveler, or Highlights brainPLAY. For assistance with those titles, we recommend contacting the publishers directly:
  
  AllRecipes: ************ | ************************************************
  Cond Nast Traveler: ************ | ********************************************************
  Highlights brainPLAY: ************ | ********************************** is available MondayThursday, 7 AM4 PM PST, and Friday, 7 AM11 AM PST.
  
  Sincerely,
  
  Subco
  ************
  **************************************************************

  Customer Answer

  Date: 06/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********