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Business Profile

Educational Consultant

PrelicenseTraining.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get a study guide as I've already taken my course, I failed my exam once, I tried to use their site and I couldn't it's not user friendly, I never used it, I called to get a refund, they hung up on me twice, and then blocked me from speaking with a higher up. They literally blocked my number. They're unprofessional. I want a refund.

    Business Response

    Date: 07/11/2023

    *************;***** called in very aggressive and would not allow any team member to talk.  She was angry right after she bought the program. We tried to explain how 
    our program worked but she didn't want anything to do with us helping her and would interrupt after just a few words. She 
    was saying how it looks hard and confusing so we were trying to explain how to give it a chance and 
    she just got crazy by yelling and cussing us out. We told her we were happy to help her but not if she is going to continue to
    interrupt by yelling and cussing. We told her if she is going to not allow us to speak and help her we
    would email her which we did. We listened for a while and tried to help but she did not want to be helped. We did end up refunding her because we 
    knew we couldn't help her. She just kept calling back yelling and being so rude even after we refunded her which is weird because we thought that is what she wanted.
    She stated she has all day to sit there and keep calling, *********'s and complaining so we told her to stop calling us since we couldn't help her and we refunded her.  This was one of the rare customers who are unreasonable, mean and unwilling to listen and very rude with bad language so no one in our company should have to be treated like this.   We have blocked her due to her behavior.    Again, we already refunded her.   Thank you, *****

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