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Business Profile

Computer Software Developers

Aplos Software, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was directed by a client to create an account on the ********************** website for payment. On November 7, I tried to create an account on the website. First, when I click on the "create a vendor account" the page that popped up said "create a donor account." When I tried creating a donor account, I got an error message that said, "There was an error with your submission, please review and try again." I tried refreshing the page several times and got the same message. I then tried the "login with ******" option, which also did not allow me to get past the login page. I then tried the "forgot password?" option, which also did not get me past the login page. I emailed the ******************************** address and did not receive a response. So, on November 8, I tried calling the Aplos helpline. I was told that a ticket was submitted to the Aplos technical team. On November 11, I received an email from the Aplos technical team. They asked me if I had tried the forgot password option or the sign in with ****** option. I told them that I had. I was told that a ticket would be created for the development team for further investigation and that Aplos was unable to provide a specific *** for a resolution. On November 12, I reached out to Aplos again to notify them that the issue still had not been resolved. I was told that my ticket would be pushed up the priority list. On November 13, I was asked if I had tried creating an account on **********************. I responded to Aplos saying that I had tried multiple times to create an account and received an error that said, "There was an error with your submission, please review and try again" each time. On November 13, I was asked to try creating an account again and again I received the same error as before. Throughout my interactions with Aplos, my name was continuously misspelled. After I called to notify them of this (and to ask if I was interacting with an automated system), I received an email with my name misspelled again in the subject line.

  • Initial Complaint

    Date:09/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our organization recently shifted our operation over to Aplos, including our website. Our team has been attempting to get technical support from Aplos customer service and they have been largely responsive. We can not relaunch our website based on their lack of support and communication. It would cause us additional significant problems to change again because our treasurer has done a bunch of work getting our financials moved over. This is all totally unacceptable as we believed we would have all the support we needed until we were totally up and running. I want to discontinue our relationship with them, but that is not feasible. I am stuck on how to proceed with them.

Aplos Software, LLC is NOT a BBB Accredited Business.

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