Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint demanding for FULL refund of my $2,999.00 spent on purchasing one of Asus's most expensive 2021 laptop, the Asus Zenbook Pro Duo laptop in 2021. The laptop became unusable within just over 1 year, fresh out of warranty. I immediately contacted Asus, however it took more than half a year for Asus to provide an undesirable resolution of providing a replacement, even though I have insisted on a refund because I did NOT want any more Asus products.The very strange deal about this replacement laptop is that Asus only offered a 90-day warranty on this one, and refused to extend the warranty beyind 90 days. Now, fresh out of that 90-day warranty, not even half a year has passed, this replacement laptop is yet again unuseable. I did not waste $2,999 on laptops that last barely one year. I will never buy any other asus products. I demand ny miney be rightfully refunded instead of another replacement! This is outrageous!

  Business Response

  Date: 07/15/2024

  Good Evening,
  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  I apologize that you have a unit that is not working and is unusable.  There are a few details that I am going to need  from you before we can determine what we need to do to assist you.  Please fill out the following information and also let me know if you have used another name when working with ASUS as I only see that we have another BBB complaint under a different name but same phone number and email address.
  Full Name:
  Serial Number:
  Address (No PO Box) including Apt #:
  City:
  State:
  ZIP Code:
  Country:
  Contact Number:
  Place of purchase:
  Brief description of issue: (WHY is the unit unusable)
  Physical Damage: Y/N
  
  Once you have sent me this information we can see what the next steps are.  
  If you need anything else please reach back out to me and I will be happy to assist you.
  Thank you for your time and patience thru this process!
  
  **************,
  ***************************************************** here...

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent a few hours diagnosing and troubleshooting my laptop here. Was working flawlessly last week and last night I couldn't get my keyboard, backlighing or Aura LED lights to work on the laptop. Trying another hard drive, windows updates, BIOS update, driver updates, reseating the battery and power supply, I believe this laptop is defective. So I just got off the phone with support after a 35 minute phone call who walked me through some other troubleshooting steps and made a case number after making sure it can be covered under the Maine Implied Warranty law in accordance to Chapter 04: Consumer Goods and Maine Express and Implied Warranty Laws on the Maine.gov site. Case number N2406036274 was filed 6/29/2024. This was purchase on July 2 ************************************ July 7 2022. I believe this is a 4 year maine implied warranty. Outcome of this isn't a complaint really unless it doesn't get done. I was told at least 20 days which is a bit out there but I wanted it documented to make sure this gets covered.

  Business Response

  Date: 07/15/2024

  Good Evening,
  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding 
  to my email as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  I apologize that
  you are having issues with your gaming notebook at this time and that you are out of warranty at this time also.  Your warranty for this unit expired 
  6/23/2023.  
  I am showing that a label was sent to you for the repair however I am not seeing that you printed it at this time.  Once you send in the Unit and the 
  technicians find what needs repaired I can offer you a discount at that time.
  
  
  Thank you for your time and patience
  **************,

  **************************************************

   

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21921322
  
  I am rejecting this response because:

  The laptop is covered under the Maine Implied Warranty. This is a law is***d by the state of ***** that says if a product is still with in its usable life (4 years as it states) that product shall be covered by the manufacturer if the device is defective. This device is defective within the 4 years so I'd like to get this fixed. So far there has been a lot of back and forth with this for weeks now and am about to contact a lawyer and *** the company. Before doing so I will properly file a complaint with the Attorney General as stated in under the law on the maine.gov website. If Asus doesn't comply within a week I will be seeking my money back, legal fees and time wasted. This hit home pretty hard for me. My company has been an Asus company for years and now I will be deferring people away from Asus. **** has had no problems over the years with this law. I advise Asus contact the legal department or sometimes known as a case manager to assist with this. I also ask that the BBB help with the attorney general complaint. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/19/2024

  Good Evening,
  I understand your frustration at this time due to your unit being out of warranty.  If you want to proceed to seek legal you will need to reach out through the appropriate channels in your area.
  I apologize that I was unable to assist you regarding this.
  **************,
  **************************************************

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21921322
  
  I am rejecting this response because:
  I need the information of the legal representative of the company. You haven't fowarded me to a case manager nor a legal representative for the company. They are the only ones that can sort this out. Again by law you have to cover it under the 4 year Maine implied warranty. Have you looked up this law and are you or the company aware of it? If not, please do so. 

  At this rate I request my money back for this. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th, 2024 I made purchase for 2395.25$ for a gaming laptop from Asus's website. I got an email confirmation the same day. On June 18th I called Asus customer support to inquire about my order status because I had received no emails informing me of a shipment status. I was not emailed with any information regarding the shipment carrier nor given a tracking number. When I spoke to customer support, I was informed that the package was delivered on June 14th. Again, I was never notified nor given tracking information. I also never received this package. I am a student and I was home at all times, as was my mother, who works from home. The package was never delivered to my address. I contacted Asus about this and they informed me that they would investigate the issue with Fed-Ex, the carrier. On June 26th, I received an email saying that Fed-Ex confirmed the package was delivered. They provided me with a screenshot from Fed-Ex, with a copy of a signature that was not mine. This also included a tracking number, and other information, which I was never given willingly by Asus. On June 27th, I called Asus to re-iterate my frustration and inquire about a refund, I was informed that they would look into it. I called Fed-Ex and explained the situation to them, specifically that I did not sign for delivery and that the signature was not mine. They informed me to contact Asus and request that they file a lost package claim, at which point I would get a refund. On June 27th at approximately 8pm, I got another email from Asus stating that the investigation was over. On June 28th, I called Asus and spoke to a supervisor. I asked that they please file a lost package claim with Fed-Ex so I could get a refund. I was told that they would not do that. I was told "sorry" many times, and I was also emphatically told "No" over and over again when I asked for a refund, a new device, or anything to make up for $2395.24 I spent. Please help.

  Business Response

  Date: 07/11/2024

  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email 
  as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  I apologize that you had issues with your 
  online order delivery.  I can understand your frustration and the inconvenience that you went through while the ***** investigation was completed.
  
  Since the ***** Investigation was concluded we are unfortunately unable to refund the purchase price of the new device.  If you need further assistance please reach out and
  we will be happy to assist you at that time.
  
  
  Thank you,
  **************,
  **************************************************

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motherboard now broke, sent it to ASUS for repair. They said it was my fault, charged me over $100 to repair which is fine. Arrived yesterday, someone clearly spilt something all over it. Computer wont turn on at all. I dont want to do this for another 3 months. I paid for this.

  Business Response

  Date: 07/11/2024

  Good Evening,
  I hope you are well today. My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email as I am the highest level o support and other departments do not have the access that I do to help resolve your issues.   I would like to apologize that you received a replacement motherboard with something spilled all over it.  That is not something that we find acceptable.  I do see that we have started a new RMA for a replacement for another board.  I am also seeing that you are having issues with your label being printed off.  If you are still having issues please reach out to me so I can have a new label sent to you as I am not seeing a valid label on your RMA at this time.  
  
  
  Thank you for your time and patience while we process this RMA for replacement.
  Have a Great Day!
  **************************************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am writing to lodge a formal complaint against ASUS and its authorized dealer, Wattana Systemation Pattaya, regarding damage to my ASUS ProArt Studiobook One W590 laptop during a repair. Despite multiple attempts, the matter remains unresolved, severely impacting my work.My name is *****************************, a seasoned visual effects artist with extensive experience on projects such as "Star Wars: Rise of Skywalker," "LOTR: Rings of Power," "Aquaman," and "X-Men." I was featured in a promotional video on the ASUS ******* channel: ************************************************ and my IMDB profile is: ************************************ June 9, 2024, I brought my laptop to Wattana Systemation for repair. When I collected it on June 12, 2024, I discovered severe damage, including a broken display, damaged cover/skin, and internal flex cable damage affecting the ****C ports.Despite multiple attempts to resolve this with Wattana Systemation and ASUS, the issue remains. The dealer admitted fault but has not offered any fix or compensation.I fixed the original problem, but the laptop is largely unusable due to the damage caused by Wattana Systemation. As a result, I am losing wages due to this lack of accountability.Given the severity and impact on my work and the lack of spare parts to restore what's damaged by Wattana Systemation, I request one of the following resolutions:1. Immediate Replacement: Provide a replacement for my ASUS ProArt Studiobook One W590: ********************************************************************************** 2. Full Compensation: Monetary compensation equivalent to the cost of the laptop.Thank you,*****************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ASUS ROG Strix G17 (2022) Gaming Laptop, 17.3 240Hz IPS Type WQHD Display, NVIDIA GeForce RTX 3080, *** Ryzen 9 6900HX, 32GB DDR5, 1TB PCIe SSD, RGB Keyboard, Windows 11 Home, G713RS-AS91-CA on February 12, 2023 from Amazon for $2,299.00 CAD before tax. Computer was supposed to be new; however, data from previous owner and the serial number brings up a previous owner in ********************'s files--indicating Amazon likely sold me a refurbished computer as new (this was discovered later). I purchased this computer to replace an aging laptop as I had returned to university, due to my busy school schedule I set the computer aside after experiencing screen freezing/pixelation issues, as well as the computer screen failing to turn on when booting up the computer. When time became available and I had tested the computer a bit further, I contacted Amazon in September of 2023 for support. They said they could not help me and directed me to the manufacturer for support. I have been sending the computer for repair on and off for the last year and a half. I was told by Asus that if the problem was not corrected after 3 repairs, that they would replace the malfunctioning computer. Now that I have sent it in three times, they are saying that they cannot replace the computer and it is no longer under warranty. I bought this computer to use for school, and it has never properly worked--forcing me to use a now 8 year old laptop that is far more reliable. I'm at my wits end and am going to finish my electrical and computer engineering diploma with a useless computer I purchased specifically for school. I'm not sure who's more at fault, Amazon for selling me a used computer billed as new, or Asus for not fixing the issue and refusing to replace it when it was under warranty, and now having me send it in every other month to update Windows and BIOS, just to tell me that they will not replace it with a functioning product?

  Business Response

  Date: 08/02/2024

  Hello *********************,

   

  Good afternoon. I hope your day is going well. My name is ************, and it will be my pleasure to assist you today. 

   

  I am sorry to hear of the experience that you have had with your device. I certainly understand how aggravating that can be. 

   

  I am happy to see that a new order had been created for you and that our Canadian team is working on getting a replacement device sent out to you. I can assure you that they are working on getting this resolved for you as quickly as possible. 

  
  Please take note of your case number for your future reference: N2310003983-0013. 

   

  If there is anything additional we may assist you with, please let us know and it will be our pleasure to assist you! Thank you for choosing ASUS.

   

  Best regards,
  ************
  **************************************************

   

  ***********************

  Engagement Specialist - CEO/ASUS Support

   

  Tel: **************

  Email: j******************************

   

   

  Customer Answer

  Date: 08/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 06/07/2023 19:59:16 When I had purchased this laptop, it came with issues. They told me I had to send it back, which was ok. However they sent it back to me in the same state as before which was around 2 weeks of no computer. Mind you, this was my only computer now, due to the fact my old one had broke and I needed this for work and school. I had to send it back again which was another two weeks or more(I believe they did have delays which is what made it worse aswell), and when I had got it back, It was STILL in the same broken condition. Mind you I had to send these out with my own money since the Warranty didn't cover sending it in. After that I had to send it in for a third time, which the original problem was fixed, but it came with a new problem. At this rate I was fed up with the company already because again, this is the only computer I had. So after some talking they had to send me a completely new computer, which I don't understand why they didn't do that to begin with when I asked, and after they did it seemed to be no problem and they said they would give me 3 months of extra warranty to help cover some of the time lost. Now when I got my computer, I didn't see this extended warranty, it still said July and when I tried to actually purchase their extended warranty, which is a separate thing called the **** It told me there was an error. I thought maybe it was just processing but it still wouldn't work. So when I had emailed them telling them that I couldn't extend the warranty they told me two things that seemed contradictory. They said that I had already purchased the extended warranty, I did not because if I did it last up to 4 years as said on their website, and that I couldn't purchase a warranty because it had been past 6 months. Mind you, they had my laptop for those first 6 months so how am I suppose to extend a warranty of something I don't have? Also there isn't even an extension at all on my side, so something isn't right.

  Business Response

  Date: 06/18/2024

  Good Evening,
  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  I would like to apologize for the issues you have been having regarding the additional extended warranty you received with your replacement unit.  
  Your replacement will have the benefit of the original unit's warranty and then the additional 3 months warranty will be added to the end of that warranty.  These additional months are added on the warranty on the back end.  You won't see them in MyASUS, by we see them when any repairs may be needed.  Your current warranty is good thru 10/11/2024.  
  
  Thank you for your time and have a great evening,
  
  **************,
  [email protected] here...

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21861373
  
  I am rejecting this response because: It still doesn't fix the issue that I also can't purchase the *** from the Asus website and haven't been able to ever since I got my replacement laptop. I appreciate the three months, but I would still like to acknowledge the fact that I've been locked out the *** ever since i had gotten this laptop back which is unfair since it was my only form of communication as stated in previous emails before. Can you at least look into that, because I would prefer to try and purchase at least 1 year warranty for my laptop with ***.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My laptop was having power issues and I contacted Asus to resolve the issue. The Asus support agent was unable to solve the issue so the agent offered to have my laptop repaired under warranty. Asus provided me with a shipping label and I shipped the product using the label. The tracking number for the package is ************. The shipment was in transit for 4-5 days then it suddenly said "Unable to deliver". I contacted ***** and they informed me the package was lost and to contact Asus for further help as they issued me the label and they are the only ones that can make a claim. I contacted Asus and told them about the missing package and Asus told me they will contact FedEx.After waiting several days I contacted Asus for an update and they told me someone will reach out to me within ***** hours as my laptop was lost in transit.It's been almost 2 weeks since Asus told me someone would contact me and resolve my missing laptop issue. I spoke with them several times after this and each time I was told within ***** hours someone would resolve the issue. Its clear that Asus does not want to help me hence why I am making the BBB claim. Since ***** has confirmed the laptop was lost, and Asus confirmed it was lost, why is Asus not resolving the issue and providing me with store credit, a refund or a replacement? ASUS Reference Numbers Below:Rma No=USPCS51729 Service Number:N2405015237-0001

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I bought an Asus TUF Gaming 4080 on 5/9/2023 for $1200 and it was defective. The fans are so loud that the card is unusable. It isn't a normal amount of volume, it is so loud that you can hear it multiple doors down. I sent it in for an RMA and ASUS sent me a card that has the same issue. The model number is different, but from what I can see it is only a sticker. I don't believe they sent me a new card because this issue can't be normal. The problem is not fixed. I can't get the help I need and paying this much for something I should be able to actually use it. I would like a replacement of something equal or greater and doesn't make such loud fan noise.

  Business Response

  Date: 06/12/2024

  Good Morning,
  
  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  First and foremost I would like to apologize that you are having the same issue with the replacement Graphic card that you received, which I am seeing is a different card as the SN's are different.  I would like to start an *** for a recertified replacement at this time to assist with resolving this issue.  

  
  ***re are 2 ways that we can handle this.
  
  1.) Advance Ship - you will keep the ** unit you receive the replacement but in order to do so we will send you a quote for a CC hold for the **** for the unit.  Once the hold has been processed then the unit will be sent.  You have 14 days from the closing of the *** to return the defective unit to have your hold released.  If it is not returned in that time the hold will be processed and then once we receive the unit we will send out a refund at that time.
  
  2.) Mail In Mail Out - we will send you a prepaid label, with shipping instructions and Checklist, Once we receive the unit in we will than send you the accepted model that you choose.  *** standard turn around time is 7-10 business days not including weekends, holidays or shipping time.
  
  Please let me know how you would like to proceed at this time.
  
  Please take note of your case number for your future reference: N2406014135-0001
  
  If you need anything else at this time please let me know and I will be happy to assist you.
  **************,
  **************************************************

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'd prefer to send my card in since I don't have enough to have you send the replacement out first, and I guess you can't just send one out and trust me to send mine on words alone. For all the issues I've had and the headache I'd be appreciative if I got a 4090 Rog Strix. Either way I do want a Strix as I can trust those cards more to not have this issue considering I've owned one in the brand before.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an ASUS TUF Gaming A16 laptop on 12/28/23 After using the laptop for 6 months the hinge started falling apart.I never dropped the laptop or did anything else that would cause damage to the laptop.It sat on my desk 90% of the time.On 6/7/24 I called ASUS to find out how to get this issue fixed as it is making it to where I can't close and open my laptop. They said I would have to pay for a repair because it is damaged. I did not cause the damage and after a quick ****** search this is a common issue with ASUS laptops.

  Business Response

  Date: 06/18/2024

  Good Evening,
  My name is **************, and it will be my pleasure to assist you. I will be your point of contact moving forward. Please make sure that you are responding to my email as I am the highest level of support and other departments do not have the access that I do to help resolve your issues.  I hope you are doing well today.  I apologize for the issues that you have been having with your  laptop and the hinges.  I do see that you have a RMA in the process and that we have given you a courtesy discount of 100% so there will be no charge for the repair.  
  You will get a quote please make sure to hit the DISPUTE button and then email me back and I will update the quote so there will be no charge and it will move your laptop back into repair.  If you hit anything else it will automatically move your laptop into return to sender with no repairs, and we don't want that.
  I look forward to hearing from you in the next few days.
  
  Thank you for your time and patience thru this process!
  
  **************, 
  **************************************************
  hy here...