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Business Profile

Vehicle Transport

Voyager Transportation Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract ** a transport of running operational vehicle from ** to ** for the amount of $450 and was required to deposit $150 up front to lock schedule. Once contract was in place I received a call saying drivers truck broke down and he couldnt do the job but they found another driver that would do it for an additional $800. I refused and demanded my deposit back for breach of contract and they refused to refund but in turn demanded an additional $50 to suffice their cancellation fee of $200 . These guys are pure bait and switch scammers and should be jailed. I ended up getting another company do the job for $600 total and only had to pay driver upon delivery of my vehicle. Buyers/Customers beware!! All of the folks I talked with were speaking in a very heavy ****** accent in their speech. Hate to seem racist but I see a commonly denominator in this issue.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/13/23 I helped my in-laws put a $100 deposit down to have their ** moved 44 miles. They booked with Voyager Transportation Solutions. I spoke with *********************** at ************ and he took $100 deposit over the phone. The ** was scheduled to be moved 1/19/23 but the phone number is no longer in service and nobody showed up to transport the **. The website is:*************************************** ********************************************************************** Phone ************** Nobody answers at the business phone listed on the website either. Attached in the photos you will see Order # *********-VT along with receipts for deposit and detailed instructions for the move set up for 1/19/23. Apparently, this is some sort of scam because I cannot find any solid information about this company.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $100 fee to start the process of transporting my vehicle; order 30413956-VT. That never happened so I Requested to cancel;. I was emailed on 12-7-22 that Voyager Transport would keep a $50 process fee and refund the remaining $50 in **** business days. On 12/7/22 I replied with I accept. Since then, I have emailed and tried calling (******************* ************) to no avail. Please help. Thank you.

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to email you and inform you that, under pressure for you, the business finally refunded my $100 deposit via Cashapp, ALL is good now and you can close the case!


    Thanks again for your assistance regarding this matter,


    *************************

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction occured on Friday, Nov. 25, 2022. I paid a deposit of $150 to find a driver who was to transport my vehicle from Columbus, ** to *******, **. On the the contract that the company sent via email, it stated that if they were unable to find a driver within a period of 15 days that I would be eligible to receive a full refund. It is now day 19 and, when I speak to someone at the company's phone line, I am always rushed off of the phone with an assurance that they will get around to refunding the money later that day. I have been told that for 4 days straight. There are several reviews with the same experiences on Car Transport Review (https://cartransportreview.com/voyager-transportation-solutions/).

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted on Aug 11 ************************************************ on Aug 12 2022 . I paid $160.50deposit with ****** dollars to be paid on arrival of the tractor at my home. Company said that a truck would be at the pickup point by noon on the 12th with delivery on the 13th. No truck showed up. I contacted the company and I was told that they were working on getting a truck at the site Monday morning early. No truck showed up and I was not contacted. I called the contact number and was told they were working on it. I cancelled the order as I was not giving any time that the tractor would be picked up. I made other arrangements.

Voyager Transportation Solutions is NOT a BBB Accredited Business.

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