We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Pamper Nail Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the purchase on October 5th 2022. I used afterpay, my last payment was November 16. Since then I had been contacting the merchant to see the order status and I was twice told they will have it ready the next month. It is being 6 months and I just want mo menu back.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item in November of 2022. Was also charged additional fees for the same item in December 2022. As nearing the end of February of 2023 have not received item. Due to stress and a move to overseas, going nomadic, I forgot about the item until I saw the sizing kit during packing. I immediately email them to see if I could be refunded. They told me no refunds after 24hours. They wanted to know if I could ship to someone else and that isn't an option. There solution was if I ever come back in the country I could get my nails. My problem with this is it has already been too long and there is a chance I will never return.

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my custom order in March 2022. I followed up with my order 4 months after placing it because I did not receive any updates or received my item. I was told in August 2022 that it's in process and if I needed them by a certain date they could try to accommodate. In August 2022 I asked for a refund due to not receiving the item in a timely matter or given any updates. I was denied a refund and told it was in progress. You look at their social media and they are promoting to take new orders but yet they can't complete my order... I contacted them again in December 2022 and told them it will be a year in March. I received a new representative and was told my order got misplaced and it was basically forgotten. They said I would be moved to a first priority and they sent me a free set for my inconvenience. I still have not received me $689 order. I've asked for a refund again and have not heard back.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had placed my order on February 11, 2022, it is now December 1st, ***************************************************************************************************************** progress and no other further information, when I stated that at this time and date I would like a refund through email and text, they declined to refund me. I have messaged the supposed CEO and have not received a reply.

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 5/18/22 Paid: $329 I purchased a set of custom press on nails. I know the nature of custom items can take time, but I have not received an update or have received my item. I have reached out to them multiple times asking for an update, but all they say is that my order is in progress and if I need them sooner, I can pay an up charge to have them delivered by a certain date. At this point Im worried Im not going to received what I paid for. They have not done anything to resolve the situation. Im just told they are still making them and I can pay more if I want them sooner. Its been almost five months and I have not received any progress pictures or any indication of when Ill be getting them. The order number is P8724. I have not revived a tracking number other than the sizing nail order they sent me when I first purchased. That tracking number is ****************************** I would either like to see my order soon or receive a refund. They state on their website they do not offer refunds for custom orders.

Pamper Nail Gallery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.