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Business Profile

Computer Hardware

Strategism Inc. Consulting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A PMP Prep course was purchased from this company in error on November 14th, and I reached out to them within 10 minutes of the purchase asking for a cancellation - which is well with their 7 day refund policy. Instead I was routed to someone who said they'd help me move my registration to another course. I explained that I intended to sign up for a PMP course for work through another vendor and wanted a refund. Instead of refunding me there were several emails where the representative appeared to be trying to convince me to take their course, and I explained that their course doesn't fit my needs. My last communication was on December 4 when I was told, finally, that the request was forwarded to the accounts team. I followed up twice and have since heard nothing. It has now been over a month since the initial purchase and three weeks since my last contact with them. I do not want this course, I just want a refund.

    Business Response

    Date: 02/05/2024

    Customer will get a refund after keeping 100$ administration fee, in 30 days.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20038889

    I am rejecting this response because:

    There is no response received from them.  No one has contacted us.  Please ask them to reach out to me at ************ or please provide a number where I can reach them to talk to someone.

    Sincerely,

    *************************

    Business Response

    Date: 06/22/2023

    Please see business response below.

    My team tried calling her and talking to her like a hundred times in the last few days since you informed us- but she never responded- i do not think the complaint is valid anymore. Thanks, Dr. *******

    Customer Answer

    Date: 06/30/2023

    Based on ****'s response below, please close this complaint.

    Thanks,

    *******

     

     

    Hi *******,

    Appreciate your time over the call. We sincerely apologize for any inconvenience caused.
     
    As per our discussion, we would like to offer you a *** class as a gesture of apology. Additionally, you may also attend the SAFe PO/PM class that you previously paid for within the next three months. We will provide you with an updated schedule by August or September. Once you have received the confirmation, we kindly request you to close the complaint with the BBB. 

     

    In the meantime, I will share the complete recordings of the *** class with you and ensure your enrollment in the Live *** class starting on July 1st.


    Thank you for your understanding and patience. If you have any further questions or concerns, please feel free to reach out to me.

     

    Look forward to your confirmation.

     

    --

    Thanks & Regards,

    ****
    Senior Manager - Training Dept.

    Strategism Inc

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but only time will tell since it's the promise with no verifiable proof they will fullfill it.

    Sincerely,

    ***********************

    Business Response

    Date: 10/05/2022

    On behalf of Strategism

    I am assuring you that it will not repeat again.

    Customer Answer

    Date: 04/05/2023

    strategisminc.com continues to contact me about job opportunities I did not ask for. They refuse to stop contacting me and do not provide a way to unsubscribe from their spam. Attached is email threads dating back to last year where I told them not to contact me again.

    Customer Answer

    Date: 04/25/2023

    strategisminc.com continues to contact me about job opportunities I did not ask for. They refuse to stop contacting me and do not provide a way to unsubscribe from their spam. Attached is email threads dating back to last year where I told them not to contact me again.

Strategism Inc. Consulting is BBB Accredited.

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