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Find a Location

Presidio Apartments has 1 locations, listed below.

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    Business ProfileforPresidio Apartments

    Apartment Rental Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2000 Walnut Ave, Fremont, CA 94538
    BBB File Opened:
    4/13/2007
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Started Locally:
    1/1/1998
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    50
    Business Management
    • Mrs. Maybelline Luz, Community Manager
    Contact Information

    Principal

    • Mrs. Maybelline Luz, Community Manager

    Customer Contact

    • Mrs. Maybelline Luz, Community Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I moved out from "The Presidio Apartments" at the end of Feb 2023. They initially charged me with exorbitant move-out charges of $1670 = $500 (move-in deposit) + $1170 (due balance).I negotiated the charges with Presidio as I had both move-in and move-out photos and videos. They reduced the final amount to $1020 = $500 (move-in deposit) + $520 (due balance).They avoided further negotiations, kept the move-in deposit of $500, and passed on the due balance of $520 to collection agency as the remaining debt. The collection agency named "********************", sent me an invalid debt of $985. There were not willing to negotiate, and now the debt is reported on my credit history as derogatory **** of $985.Since coming to *** as an immigrant, I have lived in 5 apartments at different locations in ********, **. I am a very clean and tidy person, same as my wife. I have never been charged more than $200 for move-out expenses from any of those previous apartments. I have always received back almost all of my security deposits while moving out of every apartment, except for The Presidio. I have a very good history with all of my previous properties I rented.Presidio is charging me unnecessary hefty move-out wear and tear charges as below:Cleaning charges: $185 Carpet cleaning charges: $85 Partial paint charges: $365 Tub and enclosure reglaze: $450 They had initially charged me with Stovetop charges of $594, which they removed later on, as I had pictures of the scratched stovetop prior to move-in.They are pinning such high charges to all their tenants during move-out which is very disappointing. They also have bad reviews on ****** and Yelp because of this particular behavior. They also are not willing to negotiate and find a middle ground.Even though leaving aside the $300 I should receive back from my deposit of $500, as a fair amount for keeping apartment clean, I want to request BBB to help me cancel the unnecessary debt of $520 from The Presidio.

    Customer Reviews

    0 Customer Reviews

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