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Business Profile

Electronics and Technology

Nxt Gizmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/26/2025 I ordered 3 ******************** saving device. I noticed that that after ordering the product my order showed a different company and it didn't seem right. I then told them to cancel. There was a 90 day guarantee on it. They sent me a support ticket. Then I received an email that is has been shipped after they said sorry to hear you want to cancel. Then I get an email that the support ticket was closed. I contacted them several times to cancel the order. I finally was able to reach someone on the phone "*******" that refused to give me a return address. At first he said I was responsible for shipping it back and I would lose 10% of the amount. He said keep it and give it away to someone if you don't want it. I asked several times for the return address and he refused to give it to me. He said I just refunded you $100.00 that will show up on my card in ten business days. I said there is a 90 day guarantee or my money back. I then received an email stating I was refunded $100.00 which I don't believe. I reported it to my *********** credit card on 9/26/2025. I have the unopened product now but can't return it. I do have emails for proof

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received hearing aids I did not order and was charged for them. I want a total refund and I will return them at your expense. If this is not done immediately I will turn this over to ********** and file a fraud case. I will also contact me state Attorney General and and do the same

  • Initial Complaint

    Date:09/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased hearing aids from a company called NXT gizmo. They are unwilling to accept a return as they claim they are refusing for health reasons. I had hearing aids from other companies that let me try them on trial, and they took them back if I didnt like them. In addition to that, I ordered what I thought was, one pair, but they sent two pair.

Nxt Gizmo is NOT a BBB Accredited Business.

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