Complaints
This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,553 total complaints in the last 3 years.
- 415 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Hyundai Motor Finance, I do not have a contract with Hyundai Motor Finance they did not provide me with the original contract as requested.
Business Response
Date: 07/29/2025
Hyundai Motor Finance (HMF) has contacted the customer, and a message was left on 7/29/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From September 2021 through September 2024, I maintained a three-year vehicle lease and made all ******************************************************* October 2023, following separation from my spouse, I moved residences and updated my address via Kias online portal. Unfortunately, I was unaware that a final lease return fee was not processed through the same auto withdrawal, nor did I receive any mail or calls notifying me of the outstanding balance. I first became aware of this charge only after it appeared as a late payment on my credit report, which significantly suffered as a result. I immediately called *** and paid the balance in full. This was an isolated event caused by a communication issue on the part of Kias business practices not my financial negligence. I contacted *** about this matter on June 4 and received a letter on July 9 stating they would not resolve the issue despite the fact that there are multiple reports online of them providing courtesy removals for other accounts.Business Response
Date: 07/28/2025
Kia Finance America (KFA) has contacted the customer, and a message was left on 7/28/2025 to discuss their concern.We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company, ***********************, purchased a 2021 Kia ******** from a private seller in August 2024. The customer had a lien with *********************************************, which was paid off in full by our company in August 2024. Our point of contact has been ****** ***** and we have had little to no contact with her, regularly taking several days or weeks to respond to inquiries. On Friday, May 23, ****** informed us that the *** had released the title and we would have a tracking number for it by Tuesday, May 27. After three separate requests for the tracking on May 28, May 30, and June 2, ****** responded on June 2 saying the release was rejected by the ***. On July 2, ****** said the *** had everything they needed and had a follow-up call with them scheduled for July 9. After 3 more requests for update on July 10, July 15, and July 16, ****** responded on July 16 that there were no updates from the ***. We are simply requesting that Hyundai Capital complete the necessary process between them and the California DMV to release the title to us for a vehicle that was paid off nearly a year ago.Business Response
Date: 07/24/2025
Kia Finance America (KFA) has contacted the customer on 7/24/2025, their concerns are being addressed and together we are working on a resolution.Initial Complaint
Date:07/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hyundai Finance owes me money from a warrant cancelation made and completed in February of 2025. It has been 6 months and the refund reimbursement has not been issued to me even after multiple calls and concerns.Business Response
Date: 07/24/2025
Hyundai Motor Finance (HMF) has contacted the customer on 7/22/2025, their concerns are being addressed and together we are working on a resolution.Initial Complaint
Date:07/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get a Lien Release Letter OR a Title without the Lien. Loan was paid off on 3/16/2024 and still have not gotten the Lien Release Letter, Title without Lien since then. I will also be filing a complaint with the **** and if not resolved in the next 2 weeks suing, which is not a preferred option but will do if no other choice.Business Response
Date: 07/23/2025
Hyundai Motor Finance (HMF) has received their BBB concern, their concerns are being addressed and a response will be sent via mailInitial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Genesis Finance involving an ACH payment I submitted on July 1, 2025.According to Genesis Finance:You received my ACH payment on July 1.I was later informed via text message that the payment could not be accepted and a refund would be issued.On July 11, I received a letter dated July 2, confirming receipt of my payment and stating a refund had been processed.However, on July 17, I received a statement showing the payment was credited to my account.On July 17 at 6:15 PM EST, I spoke with a customer service representative named Avril, who initially said Genesis was waiting for my check to clear. I explained that the payment was an ACH transfer, not a check. Avril later acknowledged that the payment was received, but she could not provide a clear explanation or resolution.When I requested to speak to a supervisor, I was told, rather curtly, that managers do not take customer calls, and the only recourse was to email Corporate Finance and wait two or more days for reviewwithout any follow-up or communication unless I proactively call back. Avril also refused to escalate the matter beyond an email to *************** stating it could take five days for a response.This process is unacceptable. I now have conflicting documentation showing the payment was refunded and credited, yet no one at Genesis is willing or able to explain the discrepancy or offer timely resolution. Additionally, your staffs unwillingness to escalate this issue or provide transparent communication reflects poorly on your customer care standards.Business Response
Date: 07/23/2025
Hyundai Motor Finance (HMF) has contacted the customer and a message was left on (7/21/2025) to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute a collection account listed on my credit report that I do not recognize and have no knowledge of. The account appears to be reported by *** *********************** and I believe it is inaccurate and may have been reported in error.Details of the account in question:Creditor Name: Kia Finance America Date Opened/Reported: [Sep 21, 2024]Amount: [$25,830]I request that this account be investigated under the Fair Credit Reporting Act (FCRA). I have never opened an account with *** ********************** and have no record or memory of any such account.Please conduct a thorough investigation and remove this account from my credit file if it cannot be verified as accurate. Additionally, I ask that you mark the account as in dispute during your investigation.Business Response
Date: 07/22/2025
Kia Finance America (KFA) has contacted the customer and a message was left on 07/22/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product: Auto loan or lease Issue: Problem with customer service / Unable to get necessary documentation Company: Hyundai Motor Finance (Hyundai Capital America)What happened: I am an active duty ************** member currently government-contracted facility. Under the Defense Transportation Regulation (DTR) Part IV, service members are required to submit a Lienholder Letter of Acknowledgment stating that the lender is aware the vehicle will be placed in long-term storage and that they retain interest. Despite calling Hyundai Motor Finance on June 17th, July 8th, and July 14th, I have been repeatedly told that they do not provide this letter, despite it being a standard requirement for military personnel. Each time, I was told the issue would be escalated, but I have never received a follow-up, written denial, or the required documentation. This refusal jeopardizes my ability to meet military obligations. The ************************* (VPC) will not accept my car into storage without this documentation. I am requesting BBB assistance in compelling Hyundai Motor Finance to provide the appropriate lienholder acknowledgment letter per military **************************** Info Vehicle: 2020 Hyundai **************** ******************* Account #: ************** Account Holder: TSgt ****** B. ****** Phone: ************Business Response
Date: 07/17/2025
Hyundai Motor Finance (HMF) responded to our customer's concerns via Letter on 7/16/2025 and provided them with a resolution.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was repossessed by Hyundai Capital on May 20, 2025, without the legally required 10-day written Notice of Intent to Repossess under Maryland law. I never received any calls, letters, or emails in advance. On July 9, after I demanded documentation, a supervisor confirmed that the only item in my file was a Right to Redeem noticedated the same day of the repo. That notice was never mailed, only emailed after I asked. I have **** Informed Delivery and mail forwarding, and never saw anything. This proves Hyundai repossessed my car without proper legal notice.The Right to Redeem said I owed $1,815.98, but I was told I had to pay $2,315.98. I paid it, then saw an additional $420 charge. When I asked for a breakdown, I was told different things by different repssome said the fee was included, others said it wasn't. No one could show me where the extra $500 came from. I asked for recordings of the calls (since they say calls are recorded for quality assurance) and was ignored.Hyundai also falsely claimed they had no phone or email on filedespite emailing me the day before repo and calling me in 2023. I had been paying $600 monthly and wouldve paid more had I been told I was still at risk. Their failure to notify me properly led to missed work, hardship, and unnecessary stress.On top of that, Ive reported brake failures since 2022my car rolls during braking on bumpy roads. In 2025, they dismissed it as unsettling but normal. I was denied a warranty diagnosis unless I paid $200 upfront. When I asked for a payment plan, I was told no. Only after I yelled and left a bad review did the service director offer free diagnostics. Multiple mechanics told me this issue is not normal and could involve the *** or master cylinderboth should be covered under warranty.Hyundai has shown neglect, misinformation, and failure to uphold state law and warranty obligations. This situation is unsafe and unfair.Business Response
Date: 07/18/2025
Hyundai Motor Finance (HMF) has contacted the customer on 7/18/2025, their concerns are being addressed and together we are working on a resolution.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clean vehicle tax credit not reportedBusiness Response
Date: 07/17/2025
Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 7/17/25 and provided them with a resolution.
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