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Business Profile

Cell Phone Supplies

Maxwest Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Maxwest Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxwest Telecom has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have no real support sent in a rma no response the phone number to support guy said he is a Benz dealer and the sales one told me do it online need a phone replacement and a voicemail unlock

      Business Response

      Date: 08/27/2024

      Hello *********************************,
      Complaint ID: 22027536

      We are so sorry you had a bad experience with a vendor. Maxwest Telecom does not sell items to the public. Maxwest Telecom is a manufacturing company. Our product is only made for distribution. Distributors sale items to vendors/stores that sell items to the public. We wish we could help you unlock your voicemail but unfortunately, we cannot do that due to the fact that we are only a manufacturing company, not a service provider. You can feel free to email us at ****************************** or by calling us at ************ for any assistance regarding manufacturer defects. As far as anyone with a Mercedes, we no not know who you are referring to. That could've been a street vendor that is not affiliated to us. 

      Thank you,

      MAXWEST RMA

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Maxwest Astro 10R tablet. I have tried contacting their customer support on three occasions and they have failed to respond. I am trying to obtain the factory firmware for this tablet. The link on their website does not work (it just says link but there is no actual hyperlink). I have even requested an RMA to send it back and have not received a response.

      Business Response

      Date: 08/27/2024

      Hello ***************************,
      Complaint ID: ********

      Our apologies for the inconvenience. After further investigation we see that our Astro 10R is an outdated software. Feel free to email us at ************************************* on the subject section please write "RMA0824-2601". We have opened up a free repair ticket to reinstall the software on your nonfunctioning Astro 10R free of charge. If you do not wish to send in your device for repair, please feel free to reach out to us for further assistance to ****************************** or ************.

      Thank you,

      MAXWEST RMA

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm concern that after using your device for a few months the internet is really slow. As far as being on the Affordable Connectability Program I'm really not to sure how the service works. You can't text, volume isn't great on most apps. I love the tablet and think this company can go far just fix the slow internet. Also for **** being a part of the Affordable Connectability Program I just want to know if they work like government assistance program for free phones?

      Business Response

      Date: 08/27/2024

      Hello *******************************,
      Complaint ID: ********

      We are sorry to hear that you are having issues with your device's internet. Unfortunately, we cannot help you out with any services issues do to the fact that Maxwest Telecom is not a service provider. Maxwest Telecom is a manufacturing company. You can feel free to contact us at rma@maxwesttelecom or ************ and we can help you find out what vendor is providing you with your data and internet service. We truly wish we could help you with your issue, but this is something that we have no control over.

      Thank you,

      MAXWEST RMA

    Maxwest Telecom is NOT a BBB Accredited Business.

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