Business ProfileforMy Family Lounge

My Family Lounge claims to provide personal assistant services to individuals who become members of their company. They offer to hire the personal assistant and then provide you with a certain number of hours of support per week while they supervise the personal assistant. We entered into an agreement and after the first two weeks the personal assistant they hired was claiming to do work but was not actually providing an work products. Additionally, a day or two after the personal assistant was hired, the personal assistant went to ****** and did not bring her computer to do work, but the company claimed she was working. I was not provided the said work products. My Family Lounge said the personal assistant was a not a good fit and that they would find me another personal assistant. They connected me with a new personal assistant who did produce some products, but they were products I did not ask for and/or explicitly stated that I did not want. I requested to end the contract within 4 days of that person coming on board. I then requested an invoice for any money I owed them. I thought that this invoice would be minimal given the limited amount of work that occurred. When they produced an invoice of nearly ****, I asked for a detailed explanation of what the invoice was for. They produced the detailed information which included statements that were false, inflated, or made claims that items were produced that I was never provided. When I indicated that I had not been provide these products they claimed to be charging me for, they increased the invoice by another $400 and did not provide the products. When I indicated I would be requesting external assistance in resolving the issue because I was concerned their company was a scam, they continued to claim that the invoice was correct and asked me to call them to discuss. I do not believe this company is engaged in legitimate practices and do not feel safe calling them. I have extensive documentation if needed.