Business ProfileforSeneGence International

On 1/28/23 my sister and I ordered products from SeneGence online while the company was running a promotion. If you ordered $50 or more you received a free gift; item # ****, LipSense Collection Giveaway. I noticed the sales tax for both my and my sisters order was substantially higher than it should have been. Our sales tax in *** is 8%. I contacted our sales consultant, who contacted her company representative, who informed her that SeneGence collects sales tax on free items and that they are allowed to in *******. Both my consultant and I did not think this was correct, and I actually called the ******************************* and spoke to a representative of the ********************* I explained my issue and he let me know that a company is NOT allowed to collect sales tax on free or promotional items. I emailed SeneGences customer service on 1/29/23 and received an auto response that I would be contacted shortly. My email contact was given # ******. I called SeneGence on 1/30/23 and spoke with ***** at ************ and gave her my request # ****** and she was able to pull up my issue, however, she just repeated that they are allowed to collect sales in the US on free items; asked to speak with her supervisor who was supposed to call me back, but never did. I did send a follow up email on 1/31/23 stating I would file a complaint with the BBB and the *** ************** if I did not hear back from the by 2/2/23. No response. My order # is ********. Total charge $117 with sales tax of $13.30. 8% tax is $9.36, over charged sales tax of $3.94. My sisters order # ********, total charge $72, including shipping. Sales tax charged $10.12. 8% tax is $5.76, over charged sales tax $4.36. It is not the small amount of money, but the fact that the company is charging sales tax on FREE ITEMS. I feel that SeneGence is almost committing fraud in collecting this additional sales tax and possibly cheating *** out of this sales tax they are collecting.