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Business Profile

Electronics and Technology

Baseus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on May ******. By May 27, there was so progress with the order, so I emailed the customer service to ask for an update. I received an email response stating the order tracking information will update in a few days. The shipment tracking then showed the only one of the items I purchased was being processed and the remaining items were still just showing confirmed.On June 6th I got a notification from **** stating my package would not be delivered because the sender did not pay the postage fees. I advised them of this immediately and they advised they would just refund me. No other explanation was given. June 9th they advised they will issue the refund soon. June 18th, I reached back out to ask for an update on my refund and asked what happened with the order in the first place. I never received an answer, they just said, hello, our staff is working on this now, will issue the refund immediately.June 24th I still received absolutely no updates. I reached out again. I received an email that stated, hello,we applied the refund of the unpaid postagepackage , it will appear in your account in 2-7days. By the way, this item you ordered Casual Striped ****************** Short Set - Wathet blue / M is unavailable, You can choose something else with the similar price from our website here ******************************************************************** . Just tell us the name/size/color of the item you want. we will do the rest for you. Ok?I advised them I did not want any clothes from them and just wanted my refund. Their response was, Hello,sorry for the inconvenience, for the unavailable item, if you wish to choose another style, we are happy to offer you a one-off 30% discount code for your next purchase . ok?I never received a refund. I never received any items. This company is fraud and stole my money.

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on May ******. By May 27, there was so progress with the order, so I emailed the customer service to ask for an update. I received an email response stating the order was dispatched and I would get an update in a few days. The shipment tracking then showed the only one of the items I purchased was being processed and the remaining items were still just showing confirmed.On June 6th I got a notification from **** stating my package would not be delivered because the sender did not pay the postage fees. I advised them of this immediately and they advised they would just refund me. No other explanation was given. June 9th they advised they will issue the refund soon. June 18th, I reached back out to ask for an update on my refund and asked what happened with the order in the first place. I never received an answer, they just said, hello, our staff is working on this now, will issue the refund immediately.June 24th I still received no updates. I reached out again. I received an email that stated, hello,we applied the refund of the unpaid postagepackage , it will appear in your account in 2-7days. By the way, this item you ordered Casual Striped ****************** Short Set - Wathet blue / M is unavailable, You can choose something else with the similar price from our website here ******************************************************************** . Just tell us the name/size/color of the item you want. we will do the rest for you. Ok?I advised them I did not want any clothes from them and just wanted my refund. Their response was, Hello,sorry for the inconvenience, for the unavailable item, if you wish to choose another style, we are happy to offer you a one-off 30% discount code for your next purchase . ok?I never received a refund. I never received anything.

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Baseus 65W *****mAh portable charger (Model BS-30KP365) from ****** in February 2025. In May 2025, I became aware of an official recall notice stating that the product had been involved in over 70 reported incidents, including 4 fires and property damage.I had been using this device regularly for months, completely unaware of the risks. Given the size and capacity of the charger, the potential for overheating is extremely concerning. Since learning about the recall, I have kept the device unused, but its presence in my home continues to feel unsafe.I contacted the seller and requested both a refund and a replacement. However, I was told I could only receive one or the other not both. I believe I am entitled to both a refund and a replacement, as I was sold a hazardous product without any prior warning. This is not a case of buyers remorse it is a serious safety concern. The product poses a risk of injury or fire and should never have remained available for purchase.I am submitting this complaint to formally request resolution and accountability. Consumers should not be left in the dark about safety risks, and companies must do better in protecting their customers

  • Initial Complaint

    Date:02/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/25 I went to ******** secret located at ******************************************************* and it paid ***** towards my ******** secret bill please note the amount due was ***** and it was due by 2/28/25. As of 2/28/25 the payment of ***** is not reflecting and ******** secret in store and or customer service is unable to help . They are unable to locate the payment and I was told to avoid a late fee I had to pay ***** which is the amount due despite already making a payment . To avoid a late fee I paid an additional ***** which has already reflecting on my account .

Baseus is NOT a BBB Accredited Business.

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