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Find a Location

Fontana Mazda has 1 locations, listed below.

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    Business ProfileforFontana Mazda

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    16800 S Highland Ave, Fontana, CA 92336-1227
    BBB File Opened:
    2/10/2020
    Years in Business:
    5
    Business Started:
    1/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 295027 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    BBB records show a license number of 00538 for this business, issued by DMV - Occupational Licensing Branch

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • New Age Investments, Inc.
    Business Management
    • Mr. Jason Curnyn, General Manager
    Contact Information

    Customer Contact

    • Ms. Michelle Lowe, CFO
    • Mr. Jason Curnyn, General Manager

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I have been looking for a car for my daughter over the past few months and watching the prices come down on several vehicles. I was interested in two vehicles at Fontana Mazda, a red 2020 Mazda CX-5 (VIN: *****************, Stock #: ********, listing price of $20,995) and a white 2020 CX-5 (VIN: *****************, Stock # ******, listing price of $22,994). Both were found via the AAA Car Buying Event website for AAA members (*******************************************************t) which typically has another $500 off the advertised price. These advertised prices were also found on the "Autotrader.com" website. On 06/03/2023, I began a text message conversation with Internet Manager "****" (Phone # ###-###-####) regarding these vehicles. I focused on the red vehicle and asked what the actual listing price was since his dealerships own website had the car listed at $24,995. He asked to send pictures of the lower prices for verification, and I did. He then indicated that most of the prices are listed without "pre-installed products." I advised that I don't pay for any dealer add-ons and it is illegal to require them to be purchased. The text conversation continued and he indicated his dealership prices "more towards the wholesale side" plus dealership accessories of $2,985. After more messages, my offer of $19,300 (to include Certified Pre-Owned status and no add-ons) was not accepted. I was then directed to the dealer website which shows a vehicle's "listed" price and then adds $2,985 for a "Platinum Security Package." This is fraudulent advertising in order to entice buyers. In short, it is IMPOSSIBLE to purchase a vehicle from them even at the full listed price since that is not the true price. To require the purchase of optional equipment makes it NOT OPTIONAL. This is a scam, plain and simple. I have all the evidence to support my contentions. I'm sure the dealership will say this was only a misunderstanding but it's a slimy scam.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yee E

    1 star

    06/21/2022

    Total bait and switch! The dealership takes advantage of consumers by charging outrageous prices on cars. They make it seem like it is non negotiable and that it is a mandatory cost. I found a used car at the Fontana Mazda online but once we got there after driving an hour, they said that the car was sold 10 minutes prior to arriving. Even though prior communications said that the only way to "reserve" it was make an appointment and come in person. It felt like it was a bait and switch. As we were figuring out what to do, they suggested we look other cars on the lot. They knew the car we wanted due to family size, and continuously steered us to a smaller, newer, and more expensive car. In the end, we ended up with a car that was marked up $8000 MSRP. The car does not fit our family needs, and now we feel extremely misguided.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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