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Business Profile

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Investment Retrievers, Inc.
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Investment Retrievers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am do label for this debit with INVESTMENT RETRIEVERS *** i do not have a contract with INVESTMENT RETRIEVERS ***. They did not provider me with the original contract as I requested.

      Business Response

      Date: 07/07/2025

      *** purchased all rights title and interest to this account in August 2022. *** will send the consumer a verification of debt to the address provided in this complaint. 

    • Initial Complaint

      Date:04/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this collection, I do not have a contract with Investment Retriever. They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/22/2025

      *** purchased all rights, title, and interest to this debt in August 2022 and has *** trying to reach the consumer since that time without success. *** will send the consumer a verification of debt to the address supplied in this complaint. 

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why INVS RETR is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******************** Amount Disputed: $13856

      Business Response

      Date: 04/14/2025

      *** holds all rights, title, and interest to this obligation as of May 11, 2021. In March 2025, the consumer filed a dispute with the credit reporting agencies with allegations of fraud, *** mailed the consumer a verification of debt and a fraud claim packet to the same address the consumer provides in this complaint; the consumer has yet to respond to the Fraud claim packet. *** through its attorney filed a lawsuit against the consumer, Cook County, IL Court case no.: 20216008506. We have been trying to serve the consumer legal documents and have had no success. If the consumer wishes to contact *** directly, we can be reached via phone at **************, email at ******************************************************************************************************* or mail at ************************************* 

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why INVESTMENT RETRIEVERS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: **************** Amount Disputed: $11573

      Business Response

      Date: 04/04/2025

      *** has attempted to communicate with the consumer since 08/15/2022 with no success, This is the first dispute *** has received from this consumer. *** will send the consumer a verification of dent to the address provided in the complaint. The consumer provided a bad phone number in this complaint. If the consumer wishes to update the correct phone number, we can be reached at **************, via email at ******************************************************************************************************* or via mail at ************************************

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why INVESTMENT RETRIEVERS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************** Amount Disputed: $9490

      Business Response

      Date: 03/26/2025

      This consumer has requested and received multiple verifications of debt over the years, the last one we sent was to the address she provides in this complaint  and was mailed on  01/30/2025 and the one before that in November of 2024 . If the consumer wishes to try to resolve this, she can contact our office at **************, via mail at ************************************ or via email at *******************************************************************************************************. 

    • Initial Complaint

      Date:03/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************, I do not have a contract with INVESTMENT RETRIEVERS, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/05/2025

      *** purchased all rights, title, and interest to this obligation in September 2023. Based on the consumers complaint, *** will send the consumer a verification of debt to the address provided in this complaint.  

      Customer Answer

      Date: 03/06/2025

      I am rejecting this response because: I am not liable for this debt to investment retrievers because I have never signed a contract or agreement with investment retrievers.

      Business Response

      Date: 03/06/2025

      As explained in ***'s original response, *** purchased all rights, title and interest to this obligation. *** has all rights to pursue the amount owed based on the terms of the defaulted contract. *** will mail the consumer a verification of debt to the address provided in this complaint. 

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************************. I do not have a contract with investment retrievers the collection agency trying to collect this debt and reporting it to my credit report , I do not sign any sign any paperwork stating that I owe them any money. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/24/2025

      *** purchased all rights title an interest to this obligation in August 2022. Based on the complaint, *** will mail the consumer a verification of debt to the address we have on file and one to the email address provided in this complaint .

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately.

      Business Response

      Date: 02/21/2025

      Based on the complaint submitted by the consumer, *** will send the consumer a verification of debt to the address that we have on file since the consumer did not provide a current address in this complaint. 

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ********************** - ****************** - $13,516 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 02/18/2025

      Based on the consumer complaint, *** will send the consumer a verification of debt to the address provided in this complaint. 

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with INVESTMENT RETRIEVERS. I do not have a contract with INVESTMENT RETRIEVERS, they did not provide with the original contract as requested.

      Business Response

      Date: 02/18/2025

      Based on this complaint, *** will send the consumer a verification of debt to the address provided in this complaint.

    Investment Retrievers, Inc. is BBB Accredited.

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