ComplaintsforBoardsi
Additional Complaint Information
Complaints BBB has received for Boardsi appear to contain similar allegations. Complainants have generally alleged that after signing up for services with Boardsi, they find that the services are not as they were advertised and that they do not receive the services they expected.
BBB corresponded with the company regarding these complaints. Boardsi explained that because of the niche nature of their services, it can take a number of months to match a candidate with a board position and that most complainants only use their services for a couple of months or less. Boardsi has generally responded to their complaints by providing refunds.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have not been given access to the platform boardsi had promised and have contacted them several times to cancel without any response.Business response
10/07/2021
Hi ***** ** our end, we see that you received access to the platform 9 days ago. See screenshot attached. You also only asked to cancel 3 hours ago (screenshot attached) and we responded as quickly as we can, which unfortunately led you to write this review in the meantime. You account has been canceled. Thank you.Customer response
10/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have canceled my membership via email as Boardsi has no other way of canceling the membership. I was charged $199.00 for my **** card on 9/25/2021.I do not want the alleged services or products for the Month of October 10/01/2021. So I have sent email to Boardsi, stating that October has not started and the services or products are not wanted. I canceled my membership and returned my $199.00 to my **** card.Business response
09/27/2021
Refund and cancellation provided. Screenshot attached.Customer response
10/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.This was for me a bad business choice as it does not take into consideration we the Talent regarding wait time for allege companies to make a decision.Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to cancel my subscription and I am not getting any response.Business response
09/27/2021
Hi there, We have been in contact and the client agreed to have two more months of access to the platform and is set to be cancelled in two months. Screenshot attached.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Boardsi claimed to provide access to board seats, charging fees to set up the account and profile. I never got access to the platform, customer service doesnt answer and when I email them they keep forwarding it to another person.Business response
09/27/2021
Hi there, We have provided a screenshot of ******** account being canceled and her bank account being refunded. Thank you.Customer response
09/27/2021
Hi,Thank you very much for helping me get a refund. I appreciate it. Having the BBB get involved got Boardsi to pay attention instead of deflecting me.Thank you.Regards,******
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I attempted to cancel ongoing payments for services for Boardsi. No one will return my call. The monthly fee I am trying to cancel is :195.00Business response
09/16/2021
All ongoing charges have been canceled and a billing adjustment was made. See screenshot attached.Customer response
09/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In April I signed up with Boardsi which promises to provide a matchmaking service between professionals and Board of Director positions. I had to pay $395 initially and have been charged $195/month ever since. However, the company has never contacted me and they don't answer my emails. I am seeking a refund of the $1,175 I have paid them.Business response
09/03/2021
Hi *******, We have been in contact with you and canceled your membership as well as provided you with a refund. Please see attached documentation for proof of refund and resolution. Thank you.Customer response
09/03/2021
Better Business Bureau:
Shortly after filing my complaint the business reached out to me and cancelled my subscription and refunded my money -- I am very grateful.******* *********Initial Complaint
08/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Business did not provide the service promised. I have spent $980 in membership fees and had zero in services provided to me.Business response
01/11/2022
I have spoken with Mr. ******* finally. He is being refunded and taken from paused no payment, to fully cancelled. There was a misunderstanding on how to contact customer service, we do not list this number in our app for our clients as it is on our website and he just didn't see it so he went straight to BBB.Business response
01/11/2022
***************************** we did not see a requested settlement in there, can you re-open it and have a message asking what settlement is desired? We have left multiple voice messages and replied back via email since the initial request with no response back so it is apparent he does not want to speak to us but we are happy work through the BBB system to wrap up the response as he did not ask us to cancel, but just made the complaint first and that is where the communication dropped off on his part. We had paused payments as soon as we saw this so he would not get charged again.Customer response
01/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/06/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid $395 for them to set up a board level profile and provide me contacts for board positions that match my expereinces. They promised corporate board positions that paid between $15,000 and $30,000 per year. they did nothgin but cut and paste my LinkedIn account information, proivded no other serivces, have no where near the number of listings for board positions, most of the companies are startups looking for sales people, not board positions. Very false advertising, and they have no meaningful contact or process to let you know anything about the process. It is nothing but a scam and they refuse to communicate. None of the statements on their website are truthful...[see attached images]Business response
08/17/2021
Hi *******,
Thank you for your feedback. We apologize that your experience was not up to standards. We have been in communication with you since you requested a cancellation and also provided you a refund (see image attached). We would love to make things right and strive to do better. If you have any additional questions please let us know. Best of luck in your board search.
Customer response
08/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I joined Boardsi in May 2021. Boardsi is an online matching service to fit executives with companies seeking BOD members. They charge and upfront fee ($200) and a monthly fee ($200/mn). During the onboarding process they outline expectations - placement on multiple boards and contacts by multiple companies over the coming months. To date I have received zero contacts by any company via boardsi. I called last month to complain and they said they needed an additional month to show results. I waited the month (paid the monthly fee), and still not one contact. I understand that placement is a more difficult process, but not having one company contact me in three months is inconsistent with the expectations they set. I believe this is a fraudulent organization that simply sets up clients, gets some monthly fees and has little to no ability to generate what they say their service provides. Respectfully, **** TripicianBusiness response
08/17/2021
Hi ****,
We apologize that you had a negative experience and appreciate the feedback. We have communicated with you and provided you a refund. Please see refund screenshot attached as well as a screenshot with confirmation that the issue was resolved. We respect your feedback and want to point out that we have success stories on our website, and are not a fraudulent organization. We are working to hire more customer service representatives to ensure this doesn't happen again in the future. We will strive to do better and wish you the best of luck with your board search.
Customer response
08/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I first talked with Boardsi on 12/17, and was immediately charged $395 initiation fee including first month although my on-boarding call didn’t take place until 1/4 and my credentials for the site weren’t activated until 1/11. I was then charged for a second month of service on 1/16 when I hadn’t actually been in their system yet. From Jan until April I continued paying for the service, using the website to search for and apply to many openings that seemed like a fit, but despite all of the promises made in the first Dec call I received no communication for those 4 months until I emailed asking to cancel the service on 4/21. I do not think Boardsi delivered on the services they promised despite the fees. Additionally, the Boardsi website/search portal is quite poorly executed, and as a technologist it is definitely not what I was expecting. Overall I’m out $1,370 and received 0 updates, leads, or emails and none of my applications seem to have been reviewed in the 4+ months I paid.Business response
08/03/2021
Hi Victor,
We apologize that your experience was not up to standards. We have been trying to get ahold of you via email and phone to inform you that we will give you a refund of two months. Fourth months into your membership is when you requested to cancel. As we discussed with you during the introductory and onboarding calls, around the four month mark is when profiles start getting connection requests. We would love to make things right with you. If you could please respond to the emails and phone calls from our team, we can get this resolved as soon as possible.
Thank you for your time.
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Customer Complaints Summary
38 total complaints in the last 3 years.
28 complaints closed in the last 12 months.