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Business Profile

Truck Parts

Prosource Diesel, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from this company for my truck. I ordered the correct part. They was emailing me asking for VIN off of the truck. I informed them that if they sent the part going by the vin that it would not work. They still sent the wrong part. I call and tell them I just need to send it back. They said they cant take it back and swap me the right part. The guy I talked to told me that it said in his notes that I told them the one from the vin would not work. I just wanna swap my part out with the correct part.

    Business Response

    Date: 10/15/2024

    When someone purchases a wire harness from us, our team collects the vehicle identification number from the customer placing the order. When this customer explained he does not have the correct engine in his truck, we explained we cannot offer any warranty or returns once the item has been attempted to be installed. At which point the customer sent us the *** to his vehicle. Our team confirmed the correct harness based on the vehicles original equipment. We supplied this item. The customer since reached out stating we sent the wrong harness. Our team escalated the issue to our customer service manager who sent a response with the return information. We are willing to accept the new harness back given there is no damage. Our customer service team has responded again to ensure he also gets this message from them as well. 

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 06/28/2023

    The customer is incorrect, here are photos of the item we received. A dark black oil has contaminated a new product. The initial lubrication of this turbocharger is vital to its break in and we cannot with peace of mind sell this item to another customer. Which is why they will not receive a refund. 

Prosource Diesel, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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