Business ProfileforNorCal Foundation Support

The service has been very unprofessional since the beginning. It was an uphill battle to get them onsite. I was promised the moon the stars and the sky and got nothing near this. First of all, its not inexpensive. The office kept changing the date. When they finally got out the team was great, but they definitely need more training and better leadership. The issues started immediately, my Sump pump was installed, but no plan was set with me the owner to have them plugged in ands working. Second, the pumps have an alarm. It was going off since Thursday. Called the owner and the owner stated he didnt have anyone that can come over the weekend. The fix was simply to remove the safety alarm that was on the pump, but not resolve the problem. one of the drains for the sump pump was left over concrete slab. After they initially said all drains would be left where easily accessible and w/o major modifications. Cutting slab was not part of the agreement. Very expensive service, they finished by not being able to complete our mutually agreed contract. They have also not addressed any of my concerns. PLEASE BE VERY CAREFUL BEFORE DOING BUSINESS WITH THIS COMPANY. Very difficult to work with and very unprofessional. A big expense to get such poor performance in return. I wouldnt do business with them again.One more point, they installed a second pump. Which was odd, because they were only addressing maybe 1/3 of what was originally promised and mutually agreed upon on the contract. I asked one of the employees if he thought the second was necessary. He said Honestly I dont! It was here and we installed it..