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Business Profile

HOA

OMNI Community Management LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are in an HOA and dealing with any issues they are responsible for, they are not responding and repairing in a timely manner that I believe affects not only the health of our unit but adjacent units as well. Our first issue with hoa was a few years ago when the shared water heater went out. They two two weeks to get that replaced. Displacing us and the neighbors. Our continuing issue as of now is water leaks under our slab which which has been an issue now for about 6 months or more. The repairs are in correct and and continue to leak that with common sense is creating mold under our slab and is a health risk. We had some mold in our bathroom which I took care of but now our condo has dehumidifier and fans running constantly to avoid more mold and health issues. This association doesnt respond to issues in a timely manner and doesnt have the right repair men to do the job correctly. Our rates are consistently raised and surprisingly in October that have issued an additional 1 time charge because they cannot budget and run the association correct. Thank you.

  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9, 2023 my property was water damaged due to Omni Community mismanagement of the downspouts. Gutters and downspouts are their responsibility to maintain, clean, and service. My house in Live Oak Community was flooded but the manager initially denied my claim by falsely stating that water was coming from the window and the windows were the owner's responsibility. I had to hire contractors to prove them wrong and it took her two weeks as the property was getting more and more damaged soaking in water to finally send her own contractor again to verify my claim at which point confronted by the truth and witnessed by so many present she verbally accepted responsibility and promised to make me whole again and pay for the repairs and damages needed. As of this day the repairs have not started. My tenant vacated the property due to uninhabitable conditions and loss of use of the first floor. As of now I have endured two months loss of rental income that I counted on to pay my mortgage payments, ***************, and insurance. My property insurance denied my claim as the cause of water damage was ***'s responsibility not theirs to cover. The manager has not responded to my demand for rental income loss compensation and I have endured financial and emotional distress that is undue.

OMNI Community Management LLC is NOT a BBB Accredited Business.

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