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Business Profile

Online Retailer

TrippyStore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its been 2 weeks since placing my order with this business. I have not heard anything in regards to my order. Ive been reaching out through email. The phone is going straight voicemail and none of my calls have been returned. This is horrible customer service.Order #: ***** Order date: 9/4/23 Order amount: $71.77, 5 posters

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them. I spastically if they delivered to ********. They said yes, many times. The also added ***** for shipping. After it was sent to my state I was told I had to pay ****** insurance which will be returned to me upon delivery. Paid the 100. Then was told I had to pay 100 to customs. Couldnt believe it. I refused, Ive been blocked. The emails that was given to me was nonexistent. I was a trusting fool. Im out ******

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a poster online on 10/27/22. Order #***** , total price including shipping and handling, $20.70 put on my credit card. I received an email update from them on 11/7/22 stating my item was taking longer to ship than usual. I called them on their toll free number and left a message that because of the delay , I wanted to cancel my order, as it was a gift that I would not receive in time to give. I left multiple messages on their voicemail, and on on their website "Help Line" with no response. I have received the credit card bill with the charge on it. I would just like my credit card credited for the $20.70. ( to date I have not received any response, nor product, nor credit to my credit card) Thank you for any help you may give.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, *********************, placed an order on TrippyStore,com on 9/6/22.Order # *****, paid through PayPal.It's now been 5.5 weeks and she has still not received a shipping notification.Moreover, she has already emailed the company twice and has not received any reply.

TrippyStore.com is NOT a BBB Accredited Business.

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