Complaints

This profile includes complaints for Hyundai of Escondido's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai of Escondido

  233 Lincoln Pkwy Escondido, CA 92026-3079

• 

  Hyundai of Escondido

  2025 Auto Park Way Escondido, CA 92029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2025 Hyundai ****** on May 31 with physical deficiencies to the car that were according to the sales person under warranty. It is June 27 and I am still waiting to hear back from said dealership on the correction of the warranty deficiencies of car and have yet to hear from the service department. I have made multiple attempts to the dealership to have these corrected with promise of "someone reaching out to me" and still have yet to hear from anybody regarding these issues with my car. It's going on over a month that I have had my car that I purchased with issues that the dealership was aware of that have not been corrected and they're still is no resolution yet me beingtold there is a resolution. Is extremely frustrating to have a brand new car that I paid a lot of money for to have problems that are not being resolved in a timelymanner.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Hyundai Santa Fe sport from a used car dealership in October. Within 1 month my car had burned all of its oil so I had to bring it in to get an oil change. Within 3 weeks my car was out of oil again, and I had to pay for yet another oil change. The vehicle is now out of oil again, for the third time, and I just got an oil change 1500 miles ago. There is no oil leak This specific vehicle with my specific VIN number has a defective and recalled motor. Hyundai of Escondido is denying my request to not have to pay for the oil change because I have paid for 3 oil changes since I got the car 8 months ago.The warranty on the defective motor is LIFETIME, regardless of how many owners the car has had. I am the 3rd owner of this vehicle but my recalled motors warranty does not affect the fact that because of the Recall. I was specifically told that by multiple service advisors. They are requiring me to pay for all of these oil changes, knowing the engine is recalled and burns oil, and will not fix the problem until my car seizes. This is absolutely unacceptable for a business to be charging me money for a problem they know is occurring. I will be out of a vehicle because I can not afford to keep getting oil changes.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOUGHT NEW VEHICLE WORKED WITH NO PROBLEMS FIRST 1300 MILES, AFTER THAT THE VEHICLE WILL NOT GO INTO REVERSE, DRIVE OR START. THIS LEAVES ME STRANDED 5 TIMES SO FAR FOR AT LEAST AN HOUR BEFORE I EVENTUALLY GET IT STARTED. ONCE IT CAME UP WITH A CODE, THEY FIXED THAT, BUT 3 DAYS LATER IT WOULD NOT START AGAIN.and has happened again today. I AM A SENIOR THAT DRIVES ALONE ALOT, I BOUGHT A NEW CAR SO I WOULD NOT HAVE car PROBLEMs. NOW I'M AFRAID TO DRIVE ANYWHERE. I have to be at WORK EVERY DAY so I do not lose my job. THIS IS NOT OK FOR A NEW CAR. This is now affecting may health, with high blood pressure and heart pains. THE VEHICLE HAS BEEN IN DEALERS FOR 17 DAYS AND I HAVE ONLY OWNED IT SINCE 2/15/25. I am afraid to go anywhere because this keeps happening.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Hyundai Escondido, Hyundai Motor America, and ************** for Fraud, Misrepresentation, and Consumer Safety Violations Dear Sir,I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and ************** in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: *****************).On 11/14/2024, I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition.However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including:Extensive flood damage, which was concealed at the time of sale and significantly compromised the cars electrical and safety systems.Prior frame and structural damage from an accident that was never disclosed.Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input.Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board.Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable.Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** kept my vehicle for over 7 weeks without communication. I was the one that had to reach out and until then is when I was made aware of what was going on without an expected date of completion. I only received a call at the month **** concerning the loaner to resign paperwork. At the seven week **** I was told. While at the dealership, finally ready to pick up my car was I advised that my transmission was refurbished. In addition my car was left filthy. I had taken it in clean and they returned it with dirt and water ****s. Not even a courtesy wash.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealer sold me a 3 year old *******, with 14 months of original warranty left.I also purchased the extended one for the next 10 years. They bragged about their 172-points inspection as well. Few days into my ownership, i realized high beans don't work. Since I was in LA at the time, i visited a Hyundai dealership in ******************, who refused to honor th warranty, said this issue was the subject of major recall and that the Escondido dealer failed to do the recall and fix the high beams (not to mention their famed 172-point inspection failed to detect this!). I emailed Escondido and asked for an explanation and a fix. They continue to ignore my emails. I also emailed Corporate, same level of ignoring. This is unreal, coming from a reputable international company. I may have to come there with local news crew, Consumer ***, or something similar and see what they have to say. I demand a quick fix of this SAFETY issue. What a shame!

  Business Response

  Date: 11/29/2023

  Hello, we have receive complain and we will follow up. 

  Customer Answer

  Date: 11/29/2023

  The same old gaslighting "we will follow up" - this is how they ignore my emails. Where is the follow up? You're not brain surgeons, witing for MRI read out.

  Business Response

  Date: 11/30/2023

  Please give a call to our  Manager *************************** ************, 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, the first Service Provider was evasive and not transparent about our charges. He took forever to prepare our quote. The second Service Provider was awesome. All in all, this place is a rip off. I emailed ***************************, Service Director, on March 2 however we received no response, which is unprofessional. We paid over $**** for repairs and a so called labor. We were told an oil change, spark plugs and brakes were done BUT thats not what we took the car in for, we didn't ask for that but okay, thank you? So we paid over **** for an oil change, new spark plugs and brakes?!? On top of that, upon picking up the car we had to pay another $350, for what? We were told Labor, again? When we picked up the car the front bumper was not in tact. Thankfully my husband took pictures before leaving the car for repairs. Ultimately were are out of almost $4000 for mainly labor. Lastly, whomever my husband was speaking to was unprofessional, speaking to him in a demeaning and condenscending tone and was not actively listening. There no reason for anyone to be treated like this. This place is a rip off.

  Business Response

  Date: 05/17/2023

  Please have customer rich out to Service Manager *************************** *********************. 

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  an oil change was performed at Escondido hyundai dealership. the valve or something was not tightened. Consequently, there was not enough oil, thereby destroying the engine. the dealership won't take any responsibility. I've also reached out the Hyundai corp office at 10550 Talbert Ave, Fountain Valley, CA 92708 to get them to pay for repairs. they declined also. We've always take our car into dealership for scheduled maintenance. We feel extremely frustrated that neither dealership nor corp can step up to their responsibility.

  Business Response

  Date: 04/04/2023

  Hello ******
  We are sorry to hear you had a less than stellar experience with our dealership. Please contact our Service Director ******* ****** at ***** ******** she would like to speak with you to hear what happened.

  Customer Answer

  Date: 04/04/2023

  ******* ****** is aware of this situation since she has had multiple discussions with various people ranging from managers, corporate, dealershiips, etc. regarding our 2018 Ionique and its last oil change at your establishment

• Initial Complaint

  Date:03/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16 I bought a new 2023 Hyundai Tucson and I traded in my 2021 Santa Fe I thought we were a done deal. Well on March 1st Hyundai took out ****** out of my checking account. I thought I was over with the direct deposit but I wasnt. I call the dealership and spoke with someone in the financial department and he told me they will work on it and call me back well I havent heard from him. Ive called 3 times and nothing was done. What angers me the most is they havent called. Can u please help me get my money back. I cannot afford to wait any longer Thank-you ******************************* .

  Business Response

  Date: 04/05/2023

  Hello *********, we are sorry to hear you had a less than stellar experience with our dealership. Please contact our Manager ********************* at ************** he would like to speak with you to hear what happened.

• Initial Complaint

  Date:09/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Hyundai in Late July. During the signing of documents I inadvertently sign for a $1,500 tracking device. This was surreptitiously added to the contract. The addition of this device and expense was never on the table and above board. It was very clear that the only upsell item was a extended warranty. I had no reason to believe that anything other than that and the cost of the car was on the contract. For the uninitiated to buying a car from a dealership there are 40 pages documents half of which requires signatures or initials. It's only reasonable to think that a brick and mortar National car dealership it's not going to scam the customer. It is all so reasonable that after being in the dealership for 3 hours you are not going to peruse every page and every document that requires a signature. It was when I arrived home that I started to look over the paperwork and found the Unwanted unnecessary and fraudulent $1,500 charge for a tracking device. I immediately called the dealership and talk to the general manager expressing my outrage at that charge. He essentially blew me off and gave me a $400 gift card. I accepted that assuming that I could probably get no more by complaining. However I wasn't done. I wrote a letter to whom I thought was the owner of the dealership detailing the circumstances and my outrage. I received no response. The dealership is hanging their argument on the fact that I signed the agreement activating that service. I'm 75 years old. It is enough that seniors have to avoid telephone and internet scams,but to be scammed buy a new car dealership is beyond the pale. I want the return of $1,045 that is **** less the $400 gift card.If you can mediate this problem for me I would very much appreciate it.

  Business Response

  Date: 09/26/2022

   Hello *****, thank you for bringing this to our attention. Our Sales Manager ***************************** would like to speak with you and hear about what happened. Please contact him at *********************

  Customer Answer

  Date: 09/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  very satisfied by business response. the matter is resolved. thank you BBB.