We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tax Return Preparation

Greenlaw Consulting Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I hired Greenlaw tax advisors to handle a tax problem, 2 years ago, they have yet to contact the *** on our behalf and as a result, we are being levied again because of this company's incompetence, they need to honor the agreement that we have with them

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Greenlaw tax approximately around or over $10,000 to complete and file my taxes with them for 4 years. They kept promising me that they sent my taxes to the *** for tax years 2020, 2022, 2023. I was under the assumption everything was fine and they were indeed electronically filed with the ***. This became a problem when I went to e-file my own taxes for the 2024 tax year as mine and my husband's annual gross income for 2023 was refused to be accepted by the ***. However, when I called my local *** office they stated that they never received my taxes for those years at all. After constantly calling Greenlaw tax about this issue and trying to get to the bottom of it, they gave the excuse that the *** has filing delays. I kept getting passed around and the customer service people at ********************** didn't seem like they knew what they were doing or saying to me. So now, I had to print my taxes out and snail mail them myself to the **** I am at risk from the *** in receiving penalties for non-filing and filing late as well. This company just does not seem to care at all and at this point I'm basically screwed.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 1/18/2022 Amount: $12000.00 Tax resolution payment to *** They did not pay the *** They did not resolve the problem and now *** have a lien on my assets

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently contacted the company by email and phone to request a refund of the $4,000 they charged me to file my back taxes and clear a tax lien against me. I was made aware recently that Greenlaw filed no returns on my behalf and did nothing to help me with my back taxes or lien. I tried contacting the company to request invoices of what they did and what they even charged me for and ***** will return my calls or emails. I want my $4,000 back that they scammed me out of as they did not do anything to help me at all. My granddaughter is in the process of filing all my back tax returns as we speak and I am filing this complaint to get my refund of money they scammed from me and to report this company as scammers. thanks.

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of Green Law Tax for three years, and I am extremely dissatisfied with their services. Communication has been consistently poorI have had difficulty reaching them, and my calls are rarely returned. Moreover, they have not resolved any of my tax issues, and I was given misinformation that ultimately cost me more money. Despite providing all necessary documentation for my ************************************************ updates regarding the completion of my tax return. My experience with Green Law Tax has been deeply frustrating, and I regret engaging their services, as I feel I have been charged for services that have not been delivered.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 17 2017 My wife and this criminal organization sending them two payments of $2900 for $5800 total. They have never send us any paperwork on settling our tax issue. They also tried to get another $22.000 to settle a $50.000 tax bill. We never received any billing information from them. Which is a criminal act in its self. We have decided to contact the *********************** for illegal business operations. Also thinking about bring criminal action against ***************** and Brain Cissocoate. Only do business with this company if you money to throw away

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They preyed on my sba loan money knowing I can't use that to pay off irs Then jotted up a fraudulent offer in compromise to irs and sent fraudulent letter to me saying irs approved an offer in compromise but when I called irs there's no record of anything they never gave anything to irs accept power of attorney so I canceled with them and they only sent me $25000 And I'm sending it back to them I requested my full refund due to them breaching there contract with me

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the ********* Services 2 years ago to help me with my irs debt taxes. I have only heard 2 times from them in the 2 years and one of them was to tell me I missed one of my payments to them . They promised me that they would negotiate with the *** for debt forgiveness and they have done nothing at all, but take my money. They have collected. **** from me plus interests. I have called them and called them and they never call me back. I have send text messages and emails and I have not heard anything back.

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/2021, I hired ********* Consulting Group **** (******************************************************, Phone: ************, Fax: ************) to help with back taxes with the **** Case ID#: ***** - **************************. Greenlaw advertised on local television in *******, ** . The contract amount for $5000.00. I have asked numerous times by phone and thru 3 written requests for them to provide written information 1. I need to see what has been was filed on my behalf since 10/25/2021 up to present with the *** to resolve the issue of back taxes. 2. I need proof of correspondence from the *** showing the approval and conditions of the hardship release from the back taxes and the amount relieved/reduced or WHAT THEY HAVE AGREED TO. 3. I need a breakdown of all payments received by your company from me for your service to include the $1400.00 payment from the loan that was applied for through your company and the funds from said loan provided to your company on 10/25/2021. (According to my bank records your company has exceed the agreed amount of funds for representation and a refund of that overage is due to me). Further if there are no actions taken during the contract period I am now wanting a full refund for all funds provided to your company. To date (08/14/2023) there have only been deflections. PLEASE see my attached letter in the supporting document upload in regards to this complaint. I am asking for help in regards to to getting Greenlaw Consulting to do their due diligence, and if no resolution was accomplished in this regard then have them provide a full refund of all funds to include the amount of the loan, and all payments made-even the over payments that were withdrawn.Your assistance with this matter is truly appreciated.Sincerely,************************* ************ *************************

  • Initial Complaint

    Date:08/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first contacted Green *** Tax Group they explained they could help me with my tax issue. They made me believe if I paid them $2200 that would take care of back taxes and I would not owe the *** $6000 in back taxes. I didnt qualify for their loan program but said if i paid them $200 for 12 months, they would help. Here I am 16 months later. I called today and spoke with ******** ************ and she mentions, they submitted my case to the *** in March 2023 as resolved. I also happen to mention that my 2020 Federal refund was witheld due to back taxes owed. SHE mentions that under the 5 year program I am in, unfortunately the *** will still keep any refunds. So I mentioned " THEN WHATS THE PURPOSE OF ME PAYING YOU. I SHOULD JUST PAY $200 TO THE *** INSTEAD OF YOU". I asked for a refund, she said " UNFORTUNELTY WE ALREADY DID ALL THE REASEARCH AND WORK" .. at the end of the call I stated i want some sort a resolution and that I was going to report them to BBB., then the call went CLICK. ************************* UP ON ME. I'm a single mother trying to make it in this world and GREENLAW TAX GROUP just robbed me of $2200 that I could have paid myself to the ***. I feel defeated. All I want is my REFUND. My next stop is the *** Website to begin making payments. Never believed lawyers could be crooks. How naive I've been.

Greenlaw Consulting Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.