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Business Profile

Floor Materials

Cali Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large quantity of CaliBamboo Luxury Vinyl Plank PRo flooring in White *** to cover all living areas in my homes except for bathrooms. Some was purchased through Lowes and is fine, the rest was directly through CaliBamboo and was meant to cover my master bedroom. As my contractor opened the boxes we noted that many of the planks were damaged along the long edge of the boards and the damage was related to the tracking that interlocks the boards. The tracking was crumbled on some boards and strips missing on others. I contacted Cali both by phone and email (kept emails) and was told it was discontinued and that I should have my contractor install it anyway and he'd know what to do with the damaged boards. I called every Lowes and HomeDepot distributor within 200 miles trying to get a few spare boxes to enable me to finish the job and none was available. My contractor called Cali and was told there were 40 or so boxes remaining in another warehouse. When I called to secure those, I was told by my salesperson it was a mistake. Ultimately Cali offered to send me two boxes of their newer line to use in areas where it would not be obvious ( new line is wider planks but same tracking). When they didn;t materialize, after months I started pursuing it and was told they were sorry for delay and they were shipped through logistics. Have this in emails. Still - no flooring. Called repeatedly and emailed and now they have gone silent. I wanted my whole house to have matching flooring and I now am faced with installing something else. If that is the case, I want to be reimbursed and have the unusable flooring picked up. **** will not respond to emails or calls.... and I will not let this matter drop. Product is defective and my contractor should not have to put down damaged planks - which would effectively void a warranty Very disgusted with their business processes and need them held accountable,

    Business Response

    Date: 10/20/2022

    Hello, 

     

    Thank you for reaching out a Manager will be in contact with you shortly. 

     

    Regards, 

    Calibamboo

Cali Floors is NOT a BBB Accredited Business.

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