We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cryptocurrency Exchange

Boardwalk Flock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the *************************** in February 2024 and authorized a one time charge of $49.95 to my credit card. It turns out I have been charged monthly this amount ($49.95) since then. The charge in February is valid. All charges from March 2024 - September 2024 are not valid.The only contact information I have been able to find is:************************************************************ I cannot find a phone number in numerous ****** searches. This alone is curious or pointing in an evasive direction.I contacted my credit card provider and they could not provide a contact number. I also see that a number of complaints for this issue have been filed in the past three years.Thank you for your help

    Business Response

    Date: 09/26/2024

    While we disagree with the complainant's complaint, we have fully refunded all charges.

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    can't contact them you go to their website and go in circles with no way to reach them!

    Business Response

    Date: 04/25/2024

    Please be advised that I represent Boardwalk Flock, LLC and am writing in response to complaint #********. My client has issued a full refund totaling $2,905.70 to ***************************, covering both the disputed amount and the balance from all the services he purchased from us. Our records show no prior contact from ****************** regarding a request for a refund or any other issues before we were notified through the BBB.

    We have notified ****************** by email that his refund has been processed and his memberships canceled.

    I trust this resolves the matter. Please contact me if you have any questions.

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription to cryptonation through *******************, Crypto 101.At the time of my subscribing, I was told theres a nine month no questions asked cancellation. Once the subscription started, I realized that it was beyond me and it wasnt going to work for me, so I tried to cancel but its impossible because theres no way to reach him. So more time has passed and Im having to try to cancel this way to get my full refund of $900. I am still within my nine month window. Im just trying to cancel, and re-claim my money.Please help!Thank you.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a full refund of $5000 fraudulently charged by Cryptnation 1% Society on 11/08/2021, as a result of false and misleading advertising on a Sales screening interview; deceptive marketing practices, misrepresentations that the product is "suitable for beginners"; failure to send me a contract and failure to disclose, send or prominently display a "no refund" policy, per the law. The product sold to me was not as described. It was falsely advertised to me on the Sales screening "interview" as a service "suitable for beginners". This false and misleading claim led me to purchase the product because I materially relied on these misrepresentations. After disclosing my beginner status in crypto to the Sales person, I should not have been sold anything for $5000 that I subsequently found described on their website as "an elite community for advanced crypto discussion". I wrote multiple emails to "******" in Support requesting a full refund. All communication is attached. I have waited almost six months for a call from their "specialist" and nobody ever contacted me. On Nov 01, 2022, I received a email threatening to charge me a renewal subscription, despite my email of cancellation to ****** on May 17, 2022. I had to contact my bank to flag as fraud any attempt for another unauthorized charge on my card by this company. The initial charge was unauthorized because I was misled into thinking I was buying a subscription for beginners. They also refused to comply with my information access request for a copy of the "contract" and a transcript of the Sales call. I have given this company every opportunity to refund me for the false and misleading advertising, and making a sale to me using deceptive marketing practices. I'm now seeking resolution for a full refund through BBB. Thank you.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to end my subscription over a year ago and there is no way to do it. There's no email or phone number provided to end the transaction. There's no information on the charge to my credit card except their name. I then told my bank get hold of these folks and end payment and request a refund. They processed and refund and quit charging. I got a replacement credit card and new number. Then last month 10/15/2022 the payments started on my new card. I never gave them any information and did not use their site since ending our relationship. I never gave them access to my new credit card information and do not know how they got access to it. This is fraud to me. I would like to know how they got my new credit card information and would like all ***** refunded along with the $200 for the time involved having to once again fix this problem.

    Business Response

    Date: 11/28/2022

    Re: Complaint of *****************************; ID#: ********

    Dear ************:

    Please be advised that this office represents Boardwalk Flock, LLC d/b/a Crypto101 and BF2 LLC d/b/a
    Altcoin Alert. My client is in receipt of your October 25, 2022 correspondence in regards to the complaint
    that your office has received from the above-referenced individual.

    My client has provided the requested refund in the amount of $99.90. Please note that 4 additional refunds
    in the amount of $49.95 each were mistakenly credited to Mr. ******** credit card. My client will not
    be seeking any refund of these overpayments.

    The complainant should see no further charges from my client.
    I trust that you will now **** this matter as resolved.

    Very truly yours,
    /s/
    *******************************

Boardwalk Flock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.