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Business Profile

Toys

LeapFrog Enterprises, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

This profile includes complaints for LeapFrog Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LeapFrog Enterprises, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a LeapFrog Magic Adventures Globe for my 6 year old great-grandsons birthday. He wanted it particularly because he saw there was a dinosaur expansion pack. Nowhere in the ad, the product info, on the packaging or ANYWHERE is the consumer informed that you need a windows operating system in order to connect and download those data packs, that there is no way to do it through a chrome os. When the company was contacted through their customer service, their response amounted to "get a windows computer or oh well, you just can't use the product AS ADVERTISED." " You can only use the toy halfway" they're basically telling me. Well I didn't buy it with half the money, I bought it for full price, and expected to have full access and get full use, and I don't appreciate the attitude of "go away you're bothering me" that I got from LEAPFROG customer service. I just feel it's wrong to not have this information available to the consumer BEFORE purchase, it smacks to me of deceptive marketing practices.

      Business Response

      Date: 06/10/2025

      Compatible Windows or Macintosh computer is required to load additional content.  System requirements are printed on the bottom of the retail packaging, the included Parent Guide, as well as our consumer website.

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Baby monitor battery only last 10 to 15 minutes, customer service ******* stated that the only way to have it work is to keep it plugged in or buy a new one. That they couldn't do anything about it. A 200 dollar product and the purpose of this product is to move it and take it with you all around the house. I can't use ot they was is intended.

      Business Response

      Date: 04/29/2025

      Customer's Baby Monitor was well out of the manufacturer's warranty, however, we have contacted the customer and offered a one-time courtesy replacement, which he accepted.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received LeapFrog Magic Adventures Globe as a gift in April 2022. A week ago my son discovered that we can download additional content using LeapFrog Connect2 application. I installed the application on my computer following the instructions on LeapFrog's website. I followed the instructions in the app, and the cable that was in the box with the globe to connect the toy to the app. It started installing, but never finished installing it and left my toy in an unusable state. When the globe turns on, it displays "device error. please connect your device to ********************** connect". When I follow the instructions and connect it, it starts reinstalling but takes me back to this screen. I followed all the troubleshooting instructions to reset the globa and reinstall, but nothing worked. I reached out the customer support via email, and they pointed me to the same instructions, I told them they are not working and my toy is unusable, and they said there is nothing they can do because it passed 90 day warranty. I would understand if the toy was broken due to user error, but I only followed the instructions to install new content, using company provided cable and app. My toy is in an unusable state because they either have a faulty app, or cable or instructions, and they are not helping me to resolve this situation. I would like a replacement toy or a repair on my existing one please.

      Business Response

      Date: 11/29/2024

      Customer was offered and accepted a courtesy replacement of the product.

    • Initial Complaint

      Date:07/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      I am not “unsatisfied with the product”. The content being distributed as educational fact is wrong. You are grossly misinforming people, children. The globe states that Israel occupies Gaza and the West Bank and that is factually INCORRECT. I don’t care for the refund, I want the information corrected. Your are disseminating  false information that perpetuates a hate filled narrative against Jews. It’s antisemitism at its finest. 



      Sincerely,



      Aviva H**************

      Business Response

      Date: 07/15/2024

      Customer was unsatisfied with the product and we offered and issued a full refund check.  Additionally, as a courtesy, we did not ask the customer to return the product in exchange.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Leapfrog LeapStart tablet in Dec 2023 as Xmas gift. The product comes with 2 basic books. I then purchased 2 additional books that work with the Start tablet, only to find out that you need to download the LeapFrog app on a desktop computer to actually use the books.I downloaded the app and it does not connect to the tablet despite the troubleshooting instructions, downloading the latest software. Called Leapfrog and I was told the product is faulty and unable to help as now outside the 90 day warranty. Leapfrog is selling products and not keeping up with software compatibility and therefore rendering their products outdated after only a short period. If you are building products that require desktop computer and software, it is your responsibility to ensure you keep up with the software and technical requirements for software products.

      Business Response

      Date: 05/11/2024

      Customer was offered a full refund of the product and two book accessories on 5/1/24 via email.  We have not yet heard back from this customer with acceptance of a full refund or exchange for another product of equal value.

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 05/03/2024

      Customer was offered and accepted a courtesy replacement baby monitor.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were wrongly charged an annual subscription for a leapfrog device totalling $212.44. We have never used the tablet during those years the subscription was active. We did not receive any emails relating to the subscription. Leapfrog fraudulently charged us and claims they have no way to tell if we used the subscription on the device, which seems like it's highly unlikely. These days, tech companies know how long you are on the device, what programs you are using, etc.Please refer to case #LF00710364.

      Business Response

      Date: 03/08/2024

      Customer signed up for a yearly subscription using their LeapFrog tablet on 11/28/2019 and cancelled their subscription on 2/22/2024.  Initial subscription sign-up included a 3-month free trial which allows cancellation within the 3 months before being charged the yearly subscription fee.  Subscription can be cancelled at any time. Customer provided their credit card billing information during sign up.  Subscription sign-up requires customer to agree to all relevant Terms & Conditions.  Customer is notified during sign-up that all subscriptions renew automatically unless cancelled before the renewal date.  Reminder notifications are emailed 7 days before renewal date for annual subscriptions. Billing recurrence is stated in the LeapFrog Academy Terms of Use.  LeapFrog does not monitor customer usage.  Due to the age of the refund claims and Terms of Use, a refund cannot be offered.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21115074

      I am rejecting this response because:  this boilerplate response again ignores the point Ive been making that the same defect in their toys keeps happening after just a few months. 

      Sincerely,

      *********************************

      Business Response

      Date: 01/10/2024

      Customer purchased toy in November ********************************************** May 2023 although the toy carries a 90-day manufacturer warranty from date-of-purchase.  Customer again contacted in December 2023 and requested another replacement toy.  Regrettably we were not able to offer a courtesy replacement for the second time due to our published warranty policy of 90 days from date-of-purchase.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21007434

      I am rejecting this response because:
      It does not say it in the description 

       

      ********************************************************************************************

       


      Sincerely,

      *****************************

      Business Response

      Date: 12/15/2023

      Regrettably, the LeapFrog Connect Application that is used to download audio to the LeapReader device is not compatible with the Chromebook Operating System.  A compatible Windows or Mac OS is required in order to download audio to the device.  The system requirements are posted on the LeapFrog website in several places including:  LeapReader Product Description and Support FAQ's.  Additionally, the LeapReader System Requirements are listed on the outside of the retail packaging and included Parent Guide.

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not care about if the product is still good after 6 months of purchase. LeapStart is a wonderful product produce by LeapFrog Enterprises for kids to learn, almost every year they release new books to work with the device. However, you cannot install the necessary file to the device after purchasing the books. It's been a known issue for years and you can find all kinds of complains on the internet. I've made multiple attempt to resolve this issue with the company and got no resolution to this issue.

      Business Response

      Date: 10/02/2023

      LeapFrog Enterprises, Inc. follows toy industry standards on warranty length which is 90 days from the date of purchase, however, we have reached out to this customer and offered a courtesy replacement of their item.

    LeapFrog Enterprises, Inc. is NOT a BBB Accredited Business.

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