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Find a Location

Lasher Auto Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLasher Auto Group

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9776 W Stockton Blvd, Elk Grove, CA 95757-9545
    BBB File Opened:
    3/25/2004
    Years in Business:
    69
    Business Started:
    1/1/1955
    Business Started Locally:
    1/1/1955
    Business Incorporated:
    3/4/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 227896 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Elk Grove Volkswagen
    • Elk Grove Audi
    • Elk Grove Auto Group, Inc.
    • Elk Grove Suzuki
    Business Management
    • Mr. Mike Franz, General Manager
    • Mr. Mark Lasher, Owner
    • Mr. Patrick Ahern, General Manager
    Contact Information

    Principal

    • Mr. Mike Franz, General Manager

    Customer Contact

    • Mr. Patrick Ahern, General Manager
    Additional Contact Information

    Fax Numbers

    • (916) 405-2655
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/08/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Complaint that parts supplier refuses to refund Elk Grove Volkswagen parts purchases their parts department will not accept or refund any parts that are electrical in nature or not normally stocked, but their invoice does not clearly state NO REFUNDS, but is instead worded for the conditions where they will refund purchases with a 20% re-stocking fee. The dealer charged more than $300 in advance for a key fob replacement and refused to refund when I cancelled before receiving the item. On Nov 25, I visited the Elk Grove Volkswagen **************** and the parts counter representative proceeded with ordering a new key fob and emergency key for $319.13 (paid in advance) and explained that it would take normally **** days to arrive, when I would need to pay an additional $225 and schedule a service technician to program it to my vehicle. (Invoice #******)On 11/29/23 I received the "lost" key fob on Saturday morning 12/02/23.Since I had not received the item ordered, I called Elk Grove Volkswagen on 12/04/23 at about 8:30 am and was connected to ***** in Parts I explained that I wanted to cancel the order because the original key fob had been found and returned. ***** told me that it was a custom order and not returnable and was made for the *** and was an electrical item that could not be returned. I explained that the receipt did not indicate NO RETURNS only that they may be subject to a restocking fee. ***** kept saying it was a custom order specific to my *** which is shown on the receipt. I explained that every invoice for the vehicle has my *** number on it. I was not getting any resolution in my conversation with ***** and said I would contact a manager to elevate the issue and ***** replied GOOD LUCK.Request BBB contact Elk Grove Volkswagen to assist. I am still requesting cancellation of my order (Invoice #******) and a full refund of the $319.13 cost for parts ordered prior to being received.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah anyae P

    1 star

    06/01/2022

    I have a Volkswagen EOS 2007 that I took care last year for my convertible top to be repaired That repair came with 12000 miles or 12 month warranty The car was service in July of last year 2021 21 when I received the car out Of their service department they went right into storage this summer I pulled my car out to top did not work I took it back for more service my car was picked up 2 days later the top went out again I took my car back they once again charged me not once did they ever let my warranty take effect they charge me every time this last time they replaced a motor on the window and said it was causing my top not to work properly while doing so they they dented my car and destroyed my wrap job on the car When I brought it to their intention their service manager Jim told me he will fix it for me to go get "and said that he will also give me the extra parts that my convertible top still needed once I gave him the estimate he yelled at me I was disrespected and and and here it is 2 months later no call no service I've wasted money with them and I and I still have a partial working convertible top vertible top and now it destroyed $6200 wrap job Of a beautiful custom color I made myself on my convertible these people take advantage if you're a single woman and come in there You will not be respected They have one polite worker named Barry But the whole service department this department is disrespectful and they will Lie in disrespect you before they will admit and try to fix an issue I'm looking into sewing them not only for this but for the pain and suffering that I've been caused and the emotional condition that Jim puts me in by the way he speaks to me I cried for hours when I got off the phone the phone and all I did was bake these people to treat me like a customer I'm a reoccurring paying customer even thou Every time the job was incomplete they had a good excuse They took Advantage of me and Scammed me out of money

    Local BBB

    BBB of Northeast California

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