We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Elk Grove Buick GMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Annie M

    Date: 02/06/2025

    Forest of a business!! I as a consumer, I have purchased many vehicles over the years (foreign). I decided to give American vehicles a chance. Its not so much of the vehicles, but the poor business practice and professionalism of this dealership. The dont answer their phones and will not call you back. ****************** is ok, but sales and the finance departmentUGHHH.

  • Dennis R

    Date: 12/19/2023

    As a very successful businessman myself, this is the worst unethical business transaction I have ever encountered in my entire life at a car dealership. Zero loyalty, zero dignity, zero transparency, zero remorse, unapologetic, entitle/unprofessional management: Mr. ****** and ****************. For approving an unethical transaction, and Salesman Arian: "You are in good hands." For making a commitment and making false promises. After accepting my offer at $31,500, I proceeded to fill out the credit application (I was overqualified for the vehicle I was applying for with a 750/760 FICO score) and asked their finance department to run my loan through Golden1. My offer was approved. I made a commitment with the Buick/GMC dealership (finance teams and salesman) to proceed with financing and move forward with the purchasing process. My credit was run. However, two hours later, I got a call from a very unapologetic, unprofessional manager. Mr. ****** stated that the car was sold to another customer due to a higher offer. $32,500. And literally, he said, "I'm just letting you know since we don't want to keep you hanging." Very poor tonality in a very unprofessional manner. Keep in mind that my offer was $31,500 and was approved by management. Over $1,000 I got screwed over, my credit was ran, and now I have a hard inquiry in my credit report. What a disgrace of a management team! And what a lack of transparency in how they run their operations! I demand accountability, and I expect to have a conversation with the general manager, Mr. ***** to create a proactive solution. This is not how run an entire business operation. Shame on you GMC - Buick.

Elk Grove Buick GMC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.