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Find a Location

ORA Dentistry has 1 locations, listed below.

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    Business ProfileforORA Dentistry

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2733 Elk Grove Blvd Suite 180, Elk Grove, CA 95758
    BBB File Opened:
    12/30/2022
    Years in Business:
    7
    Business Started:
    9/3/2016
    Business Management
    • Dr. Devan Dalla, Owner
    Contact Information

    Principal

    • Dr. Devan Dalla, Owner

    Customer Contact

    • Dr. Devan Dalla, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/24/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    DURING A DENTAL VISIT, AN INTERVIEW TOOK PLACE DISCUSSING OPTIONS FOR IMPLANTS. DUE TO FINANCIAL HARDSHIP, I ASKED HOW MUCH IMPLANTS WOULD COST. WAS GIVEN AROUND $28,000, EXPRESSED MY HARDSHIP, SO I ASKED WHAT WOULD BE THE CHEAPEST WAY TO GO. IN TURN, THIS PRACTICE PROVIDED A QUOTE OF A TOTAL COST OF $*****. IT WOULD INVOLVE PULLING TEETH AND PLACING TEMPORARY TEETH SO THE **** CAN HEAL/SHRINK. THEN, I WAS TO RETURN TO CREATE A ****************** FOR THE PERMANENT TEETH. I WAS TOLD THIS FROM THE BEGINNING TOTAL COST $***** PAID IN FULL. AS IT WAS PAID IN FULL. MADE THE ***** AND MADE TEMPORARY ONES. I NEVER USED THESE TEMPORARY ONES. WAITING 3-5 MTHS FOR **** TO SHRINK.I CALLED THE DENTIST AND THEY SAID TO RETURN INTO OFFICE AND WAS TOLD TO PAY $3,500, NOW THIS IS FOR ANOTHER PROCEDURE.TO MY SURPRISE, THIS WAS NOT COMMUNICATED WITH ME AN ADDITIONAL COST. I FEEL DECEIVED BY THE SURPRISING COSTS. I WAS LED TO BELIEVE THE $***** PAID WAS ONLY FOR THE TEMPORARY, AND THEN I RETURNED TO GET ***** FOR PERMANENT. IF I KNEW I WOULD HAVE TO PAY ADDITIONAL PAYMENT FOR THE TEMPORARY AND PERMANENT ***** THEN I WOULDNT HAVE PAID THE $***** FOR A TEMPORARY AND NOW YOURE CHARGING ME $3,500 ON TOP OF THE ***** = $9,500 TOTAL. THIS ADDITIONAL PAYMENT WAS NOT MENTIONED TO ME, NOR WAS I GIVEN AN ITEMIZED STATEMENT DETAILING THESE ADDITIONAL CHARGES. I WOULD HAVE CHOSEN TO BE WITHOUT TEMPORARY AND GO WITHOUT TEETH UNTIL I GOT THE PERMANENT. I REFUSED TO CONTINUE WITH SERVICE SINCE I'M IN A FINANCIAL HARDSHIP. I WAS NOT INFORMED OF THIS ADDITIONAL CHARGE; I WAS TOLD $***** WAS THE FINAL TOTAL COST. THIS IS AN UNETHICAL ACTIVITY. I REQUEST TO HAVE THE CHOSEN PROCEDURE COMPLETED AS INITIALLY DISCUSSED. BUT THEY ARE NOT WORKING WITH ME WITHOUT THE ADDITIONAL PAYMENT OF $3500
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diana C

    1 star

    07/25/2023

    Horrible experience! ************** is not professional at all. He does not follow through with what he says he is going to do. He is nice and accomodating in the beginning but after you have paid in full, he will rush you through appointments or tell you it's going to be fine and does not do what he says and will try to charge you more. I am having to get work done somewhere else because of his inability to take accountability, not doing his job that I paid him for, and him ******* to get out of there everytime. Very disappointed and will never recommend anyone to him.

    Local BBB

    BBB of Northeast California

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