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Business Profile

Computer Software Developers

ADEPT Driver
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dissatisfaction and concern regarding a deceptive claim made in their mailing. The advertisement stated that ***************** participates in the Teensmart Adept Driver program and offers insurance discounts to those who complete the program. When I contacted ***************** to claim a discount after my son completed the course I was informed that they do not provide any such discounts for completing the driver program. This misleading claim has caused me considerable frustration and wasted time and money. As a parent looking to ensure the best driving education and insurance benefits for my teen driver, accurate information is crucial. I relied on their representation of a partnership with *****************, (They inclued the Farmers Logo on their mailing) only to find out that no such discount exists. I request a refund, Ceasing the dissemination of false information regarding partnerships with ***************** companies, Correcting any misleading advertisements that suggest insurance discounts which are not actually available on their mailings and website, Providing a clear and accurate list of insurance companies that genuinely offer discounts to participants of the Teensmart Adept Driver program. Furthermore, I expect a refund and formal apology for the inconvenience and hope they rectify this issue to prevent similar occurrences in the future.

    Business Response

    Date: 05/31/2024

    We appreciate **************** bringing this issue to our attention. After receiving the complaint, we reached out to **************** directly by phone to address his concerns and to assure him that the advertisement he received was from ****************** not ADEPT Driver. We were also able to put **************** in contact with a representative from Farmers who was able to help clarify the current discounts on Mr. ******* auto insurance policy, and make suggestions about additional discounts available to the ****** family. It is our understanding that this complaint has been handled to Mr. ******* satisfaction and can be closed.

    Customer Answer

    Date: 06/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I want to extend my gratitude to *********************** at Adept Driver for her prompt attention and how she went above and beyond to resolve my issue. In my frustration  I mistakenly submitted a complaint against the wrong firm, Adept Driver. If possible I would like to remove Adept Driver from this complaint. I apologize for any confusion this may have caused and appreciate your understanding.

    Thank you,

    ***


ADEPT Driver is BBB Accredited.

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