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Haussmann Inc has 1 locations, listed below.

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    Business ProfileforHaussmann Inc

    Furniture Manufacturers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    649 Santa Maria Road, El Sobrante, CA 94803
    BBB File Opened:
    12/4/2021
    Business Management
    • Mx. Customer Service, Manager of Client Services
    Contact Information

    Principal

    • Mx. Customer Service, Manager of Client Services

    Customer Contact

    • Mx. Customer Service, Manager of Client Services

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 9/24/21 I ordered 4 Haussmann Original Wood Twist Stools in ************* from amazon.com (ORDER # ***-3932742-2832266). The description stated that the color was Grey and the finish was White. The fine print did say that there may be variations, however, the stools that arrived were GREEN. Nowhere did the description say the customer may get an entirely different color. Their return policy states that the customer would be responsible for return shipping unless "their was some error on our part" so I requested a return with return shipping paid on the basis that the description stated and showed grey when the product was green. I attempted to resolve the issue with the seller directly but they said the description was fine and that I would be responsible for the shipping ~$300 if I wanted to return the stools because they were not at fault. I then contacted Amazon, who agreed that the description misrepresented the product and would require that Haussmann change it but could not require they pay for return shipping since they were an independent seller. One day later, Haussmann did change the description (though I would argue it still misrepresents the color of the product, but less so) see the attached before and after description pictures. If they description was not incorrect, why did they feel the need to change it? If the description was incorrect, why did they not feel that constitutes an error on their part and reimburse for the shipping charges?In addition, they charged a restocking fee, which they should not have done because the stools were returned in their original shipping containers- not one of them was even removed from the original packaging b/c the color was so far off, I just taped the first one right back up and never opened the others. Purchase Price:$603.28 Return Shipping:$305.52 Total:$908.80 Reimbursement:$546.92 Difference Due:$361.88

    Customer Reviews

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